Job Description
Lead Project Manager Slow Road Photo - 4.4 New Brighton, MN Job Details Full-time From $28 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Qualifications Customer records maintenance Computer operation Google Workspace Project development phase management Contract review Teamwork Confidential information handling Customer relationship building Project documentation Customer service Workflow management (operations management method) Computer literacy Operations coordination iOS Slack Client file management Employee relationship building Client relationship development Asana Administrative experience Data integrity and documentation Contract management in education Cloud-based systems QuickBooks Collaborative technology platforms Organizational skills Leading team collaboration initiatives macOS Managing projects Productivity software Full Job Description Overview The School Relationships Director serves as the lead project manager for our school partners, building customized School Picture Days and year-round photography experiences that align with Slow Road Photo's core values and commitment to exceptional customer service. As the lead coordinator for each school account, this role requires a highly organized, detail-oriented professional who excels at managing complex projects, organizing large volumes of information and student data, coordinating multiple stakeholders, and ensuring seamless execution of Picture Day experiences from contract through final deliverables. This position serves our beloved school administrators—the customers at the heart of the Slow Road Photo experience. By building trusted relationships with school partners and providing proactive, high-touch support throughout the year, the School Relationships Director helps position school administrators as the heroes within their communities while ensuring every photography experience is thoughtfully customized to meet each school's unique needs. Success in this role requires exceptional computer proficiency, strong administrative and project management skills, outstanding communication abilities, meticulous attention to detail, and the ability to efficiently manage multiple priorities in a fast-paced environment.
Key Responsibilities:
Account & Project Management Serve as the primary relationship manager and project coordinator for school accounts, utilizing Asana for internal project management and Hubspot for customer facing communications. Manage multiple Picture Day projects simultaneously while maintaining exceptional attention to detail and customer service. Create, administer, and oversee contracts and account documentation throughout the year. Develop and manage comprehensive Picture Day schedules, timelines, deliverables, and project plans. Coordinate cross-functional efforts between school partners and internal Slow Road Photo teams to ensure successful project execution. Track project milestones, deadlines, and deliverables while proactively identifying and resolving potential obstacles. School Partner Communication & Relationship Management Build and maintain strong, trusted relationships with school administrators and key stakeholders. Serve as the primary point of contact for school partners. Communicate proactively via phone, email, and in-person meetings to ensure partner needs are understood and addressed. Lead annual review conversations to gather feedback, strengthen partnerships, and identify opportunities for continuous improvement. Provide consultative support and creative solutions tailored to each school's unique needs and goals. Data Management & Administrative Operations Manage, organize, and maintain student data and account information across multiple software platforms and systems, including Asana, Slack, Hubspot, Quickbooks, and Workflow. Ensure the accuracy, completeness, and integrity of all student, school, and project-related data. Maintain organized digital records, documentation, schedules, contracts, and communication logs. Create and manage operational workflows that improve efficiency and ensure consistent execution. Generate and update reports, schedules, project documentation, and account records as needed. Monitor and manage administrative processes to ensure all deliverables are completed accurately and on time. Picture Day Coordination Collaborate with school partners to create Picture Day plans that provide a positive experience for students, staff, and Slow Road Photo team members. Prepare onsite teams with the information, context, schedules, and tools necessary for successful execution. Attend Picture Day events as needed to support school partners and ensure operational excellence. Respond quickly and professionally to changing circumstances and real-time challenges. Ensure all contracted products and services are delivered according to expectations and timelines Business Development & Service Expansion Identify opportunities to provide additional photography services throughout the year. Collaborate with school partners to develop customized solutions that support their needs. Contribute to the growth and retention of school partnerships through exceptional service and relationship management. Required Skills & Competencies:
Advanced Computer & Technology Skills High level of proficiency with computers, software platforms, databases, cloud-based applications, and digital communication tools. Ability to quickly learn and effectively utilize multiple internal software systems. Strong experience with data entry, data management, digital file organization, and record maintenance. Advanced proficiency in Google Workspace, Asana, Hubspot, Slack, Quickbooks, and macOS/iOS. Ability to efficiently navigate multiple systems while maintaining accuracy and attention to detail. Project Management & Organization Exceptional project management skills with the ability to coordinate multiple complex projects simultaneously. Outstanding organizational abilities and attention to detail. Strong time management skills and the ability to prioritize competing responsibilities effectively. Proven ability to create systems, manage workflows, and execute projects efficiently from start to finish. Ability to consistently meet deadlines while maintaining a high standard of quality. Administrative Excellence Strong administrative and operational management skills. Ability to manage contracts, schedules, records, documentation, and communications with a high degree of accuracy. Experience handling sensitive information and maintaining confidentiality. Ability to establish and maintain organized systems that support operational excellence. Communication Excellent written, verbal, and interpersonal communication skills. Ability to communicate with confidence, professionalism, humility, and servant leadership. Skilled at building trust and cultivating long-term relationships with customers and team members. Ability to communicate clearly and effectively across multiple departments and stakeholder groups. Reliability & Accountability Demonstrated ability to follow through on commitments and responsibilities. Strong sense of ownership and accountability for outcomes. Dependable under pressure and able to maintain consistency despite changing circumstances. Commitment to supporting team success through proactive communication and follow-through. Leadership Ability to lead collaborative efforts across departments without direct authority. Servant-leadership mindset focused on supporting others and achieving shared goals. Ability to encourage accountability, positivity, and high performance while maintaining strong relationships. Skilled at coordinating teams around deadlines, priorities, and quality expectations. Problem Solving & Adaptability Strong critical thinking and problem-solving abilities. Ability to remain calm, resourceful, and solutions-focused when unexpected challenges arise. Creative thinker who can develop customized solutions to meet partner needs. Comfortable operating in a growing and evolving business environment. Flexible and adaptable when priorities, systems, or business needs change. Pay:
From $28.00 per hour Benefits:
401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance Application Question(s): Share any relevant project management experience, particularly any work experience where you have had the opportunity to utilize both your emotional intelligence as well as your administrative skills. What are some adjectives that you would use to describe your ideal team? Share the project management/organization/task management systems and tools that you have worked with in previous positions. Share about a time you were working on a difficult project with high stakes. How did you accomplish the ultimate goal in the face of challenges or obstacles along the way? If you have completed any self knowledge assessments (Working Genius, Strength Finders, etc.) please share any results that you think would help us get to know you better! Describe a leader you greatly admire. What are some things you value in their style of communication, direction, mentorship, or character traits? Work Location:
In person
