Project Management Specialist - Systems

Project Management Specialist - Systems at Biesse Project Management Specialist - Systems at Biesse in Charlotte, North Carolina Posted in 4 days ago.

Type:

full-time

Job Description:

Biesse America is seeking a highly organized and technically driven professional to support the coordination of Systems Lines installations, commissioning activities, maintenance interventions, and customer support operations. This role serves as a key liaison between customers, Field Service Technicians, internal departments, and HQ teams to ensure projects and service activities are completed safely, efficiently, and on schedule. Key Responsibilities Coordinate Systems Lines installation, commissioning, warranty, and maintenance activities through final customer acceptance (SAT). Manage project documentation, installation schedules, shipment tracking, spare parts coordination, and stakeholder assignments. Organize remote and on-site support logistics for Field Service Technicians (FSTs), including scheduling, dispatching, and travel coordination. Monitor installation and repair progress, identify and escalate technical or scheduling issues, and support corrective actions as directed. Support customer uptime by coordinating service interventions and tracking work order completion. Prepare service quotations and maintain accurate service and project documentation. Coordinate meetings with customers, internal departments, and HQ teams to ensure alignment on project timelines and expectations. Collaborate with customers prior to installation to verify site readiness, utilities, IT requirements, and equipment availability. Monitor daily site activities, technician schedules, project costs, and installation progress while resolving operational issues as needed. Complete post-installation reporting, project analysis, and CRM documentation. Ensure compliance with company safety policies and applicable regulations. Travel to customer sites may be required. Qualifications Experience coordinating projects, installations, or field service activities within a manufacturing, industrial, or technical environment preferred. Strong organizational, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Experience working cross-functionally with technical teams, customers, and internal departments. Proficiency with project tracking, scheduling, and service documentation systems preferred.