Digitalization Support Administrator

Summary:

The Data Analyst supports the M3 Business Systems Analyst with database clean-up for customer accounts with continued account support.

Essential Duties and Responsibilities:

Enter, update, and maintain data within company portals and the ERP system to ensure accuracy and completeness. Support digitalization initiatives by converting manual or paper-based processes into digital records. Assist internal teams with uploading documentation, forms, and project-related information into designated systems. Verify and audit data entries to ensure compliance with company standards and data accuracy requirements. Maintain organized digital records and documentation for easy retrieval and reference. Collaborate with internal departments to gather required information and ensure timely system updates. Troubleshoot basic system entry issues and escalate technical concerns when necessary. Support system improvements and process enhancements related to digital workflows. Assist with training team members on proper use of company portals and ERP data entry procedures. Follow company policies and data security standards when handling sensitive information. Manage Helen S chatbot cases as required. Manage and set up incoming portal requests per guidelines. Manage service and install surveys and send out recognition emails, and manage any hot alerts as needed within 24 hours.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Travel and Work Environment:

No travel is required for this position. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places, and risk of electrical shock. The noise level in the work environment is usually moderate.