Project Coordinator

Project Coordinator | The Pulse Behind The Project The Force Moving Projects Forward Are you someone who gets real satisfaction from keeping moving parts organized, following through, and making sure nothing slips through the cracks? Do you take pride in helping others succeed by staying ahead, staying detailed, and keeping communication clear? As our Project Coordinator, you'll serve as a critical support partner to our Repair Project Managers and field teams. Your work helps move jobs from estimate to completion by keeping documentation accurate, communication flowing, approvals progressing, and billing on track. You will own Accounts Receivable for your team's repair projects, ensuring invoices are sent on time and collected in full. When a customer's property has been disrupted by damage, your consistency behind the scenes helps the team restore the property to better than before. This is a role for someone who thrives in a fast-paced environment, loves structure, and knows how to bring order, urgency, and follow-through to a busy operation. Your success helps our PMs stay focused on production, helps our field staff stay supported, and helps our customers experience comfort and confidence during a stressful time. What You'll Do Maintain and monitor repair jobs in our job management software, keeping job status, participants, and documentation accurate and up to date. Deliver a high level of customer service by communicating with professionalism, empathy, and calm confidence Track Work In Progress (WIP) and help ensure job records match actual project activity. Identify bottlenecks such as pending sales items, missing paperwork, or delayed approvals, and help drive resolution. Send estimates to insurance adjusters and follow up on approvals in a timely, professional manner. Maintain consistent communication with homeowners regarding scheduling, updates, and next steps throughout the repair process. Submit final documents, including certificates of satisfaction, estimates, and final photos, and help track payment progress. Prepare and send invoices promptly, confirm receipt, and conduct weekly follow-ups on all outstanding balances until paid in full. Coordinate with accounting on aging receivables, mortgage endorsements, and payment workflows. Ensure selections and change orders are completed accurately and signed before work proceeds. Prepare for and participate in production meetings, including WIP and scorecard-related reporting. Support Repair Project Managers and field staff by keeping administrative details handled so projects can continue moving efficiently. What's In It for You? ✅ Meaningful work — this role directly supports the people restoring damaged properties and serving customers during difficult situations. ✅ Strong team connection — work closely with a high-performing team as a valued part of the production process. ✅ Structured training and onboarding — PHC equips team members with the tools, systems, and support needed to succeed. ✅ Growth opportunity — this is an important role inside a growing company that values operational excellence and internal development. ✅ Purpose-driven culture — PHC exists to positively impact its team, customers, and community through an excellent restoration experience. ✅ Reputation and pride — represent a second-generation, woman-owned company that has served North Carolina since 1971. Are You the Right Fit? ✅ Highly organized and detail-oriented — you detect discrepancies, champion data accuracy, and never leave business unfinished. ✅ Strong at follow-up and follow-through — you naturally close loops and keep priorities moving. ✅ Proactive and solutions-focused — you anticipate needs, think ahead, and take action without waiting for direction. ✅ Calm in a fast-paced environment — you can manage multiple moving parts without losing accuracy. ✅ Clear and professional communicator — you can interact confidently with property owners, adjusters, vendors, and internal team members. ✅ Process-driven and accountable — you appreciate structure, scoreboards, and doing things the right way. ✅ Results Oriented - You take ownership of results, and you're comfortable with the team relying on you to ensure our payment collection goals are met ✅ Coachable and growth-oriented — you welcome feedback and want to keep improving. Preferred Experience At least 3 years of administrative, project coordination, or project management support experience is preferred. Experience in construction, restoration, insurance, or service-based operations is helpful, but prior restoration industry experience is not required. Experience working in CRMs, job management platforms, spreadsheets, and documentation-heavy environments is strongly preferred. Who We Are PHC Restoration is a second generation, woman-owned business that has been specializing in property damage restoration and reconstruction since 1971. We are always searching for professionals who want to be a part of a dynamic, growing company and who like to work in a fast-paced and fun environment. Our mission is to positively impact our team, customers, and community and we do that through delivering an excellent restoration experience! We offer an extensive training and onboarding process that empowers new teammates to succeed in their role. Our ideal team member is passionate about helping others and is committed to living by our team's values: being thankful, enthusiastic, compassionate, and humble.

Application Process Step One:

Apply online.

Step Two:

Complete the Culture Index survey: https://go.cultureindex.com/p/rl1awox35

EjUkNk Step Three:

Follow up during business hours to confirm both steps are complete.