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Operations Manager/ Customer Relation Manager
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Xtreme Pool builders
Estell Manor, NJ (In Person)
$52,000 Salary, Full-Time
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Job Description
Xtreme Pool Builders is a rapidly growing swimming pool construction company serving homeowners throughout New Jersey. We are seeking a highly organized, professional, and confident Operations Manager to oversee scheduling, customer communication, project coordination, and office operations. This is not an entry-level administrative position. We are looking for someone who can take ownership, solve problems independently, and communicate professionally with customers in both routine and challenging situations. Primary Responsibilities Manage daily customer communications by phone, email, and text Handle customer concerns and scheduling inquiries professionally Maintain project schedules and coordinate with field crews Provide customers with realistic timelines and project updates Coordinate inspections, subcontractors, and project milestones Assist with accounts receivable and payment tracking Review project profitability and job costing reports Monitor project progress and identify scheduling conflicts Maintain organized customer records and documentation Work directly with ownership to improve operational efficiency Ideal Candidate Strong personality with excellent communication skills Comfortable handling difficult customer conversations Able to remain professional under pressure Highly organized and detail-oriented Strong computer skills including Excel and Microsoft Office Experience in construction, pools, landscaping, roofing, HVAC, or similar industries preferred Experience with scheduling multiple crews and projects preferred Understanding of profit and loss reports is a major plus Self-starter who requires minimal supervision Requirements Minimum 3 years administrative or operations experience Strong phone and customer service skills Ability to multitask in a fast-paced environment Valid driver's license Reliable transportation Compensation Competitive salary based on experience Growth opportunities within a rapidly expanding company To Apply Submit your resume along with a brief explanation of your experience managing customers, scheduling, and office operations. amanda@xtremepoolbuilders.com