Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Project Coordinator
Job
FORT ORANGE PRESS
Albany, NY (In Person)
$55,968 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
57
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Customer Service Representative About Us Fort Orange Press, established in 1905, has grown to become one of the leading printing and mailing companies in the Northeast. With over 100+ years of experience, the company has consistently anticipated market trends and invested the resources necessary to meet the evolving needs of our clients. We proudly deliver a comprehensive range of printed materials to both public and private sectors, including government, healthcare, higher education, finance, technology, and election ballot services. Fort Orange Press' continued success has been recognized by Printing Impressions magazine, naming us one of the top 400 printers in North America. Summary We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join our growing team. As a CSR, you'll serve as a liaison between our clients and internal departments—including Estimating, Prepress, Production, and Shipping—to ensure each job is completed on time, to spec, and with excellence. You'll manage orders from initiation through final delivery, keeping communication clear, accurate, and professional at every step. This is a critical client-facing role that supports both day-to-day print and mail work as well as larger campaign-based projects. The ideal candidate has strong organizational skills, thrives in a fast-paced environment, and takes pride in delivering exceptional service. Key Responsibilities Serve as the primary contact for an assigned client base, managing all aspects of order intake, production coordination, and follow-up Enter, update, and maintain orders in our MIS system (EFI Pace) Work closely with internal departments to clarify job specs, confirm delivery dates, and resolve scheduling or inventory conflicts Review proofs, production specs, and job tickets for accuracy and client approval Track active jobs through production and proactively communicate status updates or changes Coordinate with shipping, mailing, and warehouse teams to ensure smooth outbound logistics Respond to client inquiries in a timely, clear, and professional manner Escalate issues appropriately to supervisors or managers to maintain production timelines Participate in daily production meetings and internal planning sessions Assist with post-job documentation and client reporting as needed Additional Qualifications & Skills 2+ years of customer service experience, preferably in a print/mail or manufacturing environment Strong communication and problem-solving skills Highly organized, with the ability to manage multiple projects simultaneously Familiarity with print production workflows, materials, and terminology a plus Proficient in Microsoft Office (Word, Excel, Outlook); experience with EFI Pace or other MIS systems is a plus Comfortable working on-site in a fast-paced, deadline-driven environment Team player with a commitment to quality, service, and continuous improvement Why Join Fort Orange Press? At Fort Orange Press, we value innovation, reliability, and collaboration. You'll be part of a team that takes pride in delivering high-stakes work with professionalism and precision. This position offers hands-on experience in a dynamic production setting, with opportunities for advancement as we continue to grow.