Job Description
Ref#: W178011
Department:
Information Technology City:
New York State/Province:
New York Location:
United States Pay Range:
$63,500 - $114,105 annually; actual pay is dependent on experience and geographic location Company Description Ralph Lauren Corporation (NYSE:
RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview Purpose & Scope:
The Retail & O2O Project Manager is responsible for managing the end‑to‑end delivery of Retail and O2O initiatives within the Consumer Technology, partnering with internal teams and external vendors across a global, cross‑functional delivery model. This role drives execution across applications such as Clienteling platforms, retail store systems, POS/mPOS, and omnichannel integrations, ensuring alignment between business priorities and technology delivery. The Project Manager executes initiatives using Agile methodologies and program management best practices, working closely with Product, Engineering, QA, Architecture, Store Operations, and third‑party partners to deliver scalable, high‑impact solutions that enhance in‑store and omnichannel customer experiences. Essential Duties & Responsibilities Program / Project Management Lead and manage Retail and O2O digital initiatives from initial discovery through execution, delivery, and post‑launch support as needed Own detailed project plans covering scope, timelines, milestones, dependencies, risks, issues, and resource needs across multiple concurrent initiatives Drive delivery across Retail and O2O applications including clienteling, in‑store systems, POS/mPOS, and omnichannel integrations Ensure on‑time, high‑quality delivery of consumer‑facing digital experiences aligned with DTC business objectives Create, maintain, and track project plans to support both initial delivery and continuous improvement of solutions Manage multiple projects and tasks simultaneously while balancing priorities and constraints Cross‑Functional & Vendor Collaboration Partner closely with Product Owners, Business Analysts, Product Managers, Design, UX, Engineering, and QA teams to define requirements, estimate effort, and drive execution Collaborate with external vendors and internal delivery partners, seeking out appropriate solutions and managing issue resolution as needed Coordinate with Store Operations and business stakeholders to support operational readiness, adoption, and change management Identify and manage interdependencies across teams, resources, and workstreams to ensure smooth delivery Agile & Delivery Execution Drive Agile or hybrid delivery methodologies, including sprint planning, execution, release planning, UAT, and go‑live activities Monitor progress against plans, deliverables, and expected outcomes, proactively adjusting as necessary Ensure adherence to DTC governance standards, delivery processes, and project management best practices Oversee coordination of final delivery, including user acceptance testing, final sign‑off, and Production Operations handoff Stakeholder, Communication & Governance Management Serve as the primary point of contact for project status, risks, issues, dependencies, and key decisions Prepare and provide regular project status updates and reports to internal leadership and cross‑functional stakeholders Proactively identify, escalate, and mitigate risks and issues impacting Retail and O2O timelines or quality Establish and maintain a centralized repository for project artifacts, documentation, deliverables, and team collaboration spaces Educate business stakeholders on global digital delivery processes and ways of working Resource & Operational Oversight Ensure ongoing resource needs are identified and managed, maintaining appropriate utilization across cross‑functional teams Own communication of project tasks, responsibilities, and status across delivery teams and business partners Experience, Skills, and Knowledge Bachelor's degree in Business, Technology, or a related field Experience as a Project Manager (or similar role) delivering digital solutions in a technology‑driven environment, with hands‑on ownership of scope, timelines, resources, and stakeholder management Experience working within a Consumer Technology organization supporting digital or retail platforms Strong experience managing projects across multiple software development lifecycles, including Agile and Waterfall methodologies Proficiency with project management and collaboration tools such as JIRA, Confluence, Smartsheet, MS Project, or similar Excellent project management skills including prioritization, scheduling, estimation, documentation, and risk management Exceptional communication, influencing, and problem-solving skills, with the ability to collaborate effectively across both business and technical teams
