Project Manager I - Customer Advocate

Job Description:

The Project Manager I - Customer Success supports the coordination and execution of customer orders to drive on-time delivery and customer satisfaction. This role contributes to departmental objectives by tracking project progress, maintaining clear communication across teams, and identifying potential risks. The Project Manager I works collaboratively with internal departments and external stakeholders to ensure projects remain on schedule and aligned with customer expectations. This position also supports continuous improvement efforts by documenting outcomes and identifying opportunities for process enhancements.

Primary Duties:

Monitor customer orders from initiation through completion to ensure timely execution and delivery. Track project schedules and coordinate with internal teams to ensure resources are aligned with production needs. Identify potential risks such as delays or material shortages and escalate issues to appropriate stakeholders. Facilitate communication between internal departments and external representatives to ensure alignment on project status and expectations. Prepare and distribute project status updates and reports to support visibility and decision-making. Participate in project review meetings to gather updates and support issue resolution. Maintain accurate documentation related to project progress, timelines, and outcomes. Support continuous improvement efforts by documenting lessons learned and identifying opportunities for efficiency gains. Primary duties may include, but are not limited to: Assist with coordinating project timelines and deliverables across teams. Support resolution of customer inquiries related to project status or delivery. Participate in process improvement initiatives to enhance customer success outcomes. Collaborate with cross-functional teams to maintain workflow efficiency. Performs other duties as assigned.

Job Requirements Education and Experience Requirements:

Requires a Bachelor's degree in Business, Engineering, or a related discipline; 2+ years of experience in project coordination, customer service, or a related role within a manufacturing or industrial environment, Or any combination of education and experience, which would provide an equivalent background.

Knowledge, Skills, and Abilities:

Strong organizational and time management skills. Effective written and verbal communication skills. Basic understanding of project management and customer service principles. Ability to work collaboratively across cross-functional teams. Strong attention to detail and accuracy. Problem-solving skills with a focus on continuous improvement.

Essential and Physical Functions:

Frequent use of computer systems for tracking, reporting, and communication. Ability to manage multiple tasks and adjust priorities in a fast-paced environment. Occasional standing and walking during meetings or production floor visits. Use of fine motor skills for data entry, documentation, and communication tasks. Ability to analyze information and make routine decisions.

Work Environment:

Perform all tasks on-site in both office and manufacturing settings. Regular interaction with engineering, supply chain, and production teams. Exposure to moderate to high noise levels during production floor visits. Occasional exposure to moving mechanical parts when in manufacturing areas. Compliance with all safety policies and procedures to maintain a safe working environment. Use of personal protective equipment (PPE) as required in production areas. This role is classified as a Safety Sensitive Position, requiring heightened awareness and adherence to all safety protocols to ensure a secure work environment.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. At AAON and BASX, we're driven by a shared commitment to innovation, performance, and sustainability. Since 1988, AAON has been at the forefront of the HVAC industry, delivering cutting-edge solutions for commercial and industrial indoor environments. Since joining forces with AAON in 2021, BASX has built on that foundation with highly engineered, custom solutions for critical environments—including cleanrooms, data centers, and laboratories—where precision and reliability matter most. Together, we design and manufacture highly configurable systems tailored to each application, ensuring our customers achieve exceptional efficiency, performance, and long-term value. Join us in shaping smarter, more sustainable environments for the future.