Assistant Operations Manager

Assistant Operations Manager Location:

Medford, Oregon | Full-Time | Monday-Friday Are you someone who naturally sees inefficiencies and feels compelled to fix them? Do you thrive on creating order, inspiring teams, and building systems that just work ? At Tekmanagement, we're looking for more than just an operations-minded thinker, we're looking for a character-driven leader ready to make a lasting impact. About the Role As our new Assistant Operations Manager , you won't just help run the show, you'll help elevate it. Working together with our Operations Manager, you'll optimize service delivery, coach frontline staff, and build the tools and structure that allow our team to perform with confidence and excellence. You'll touch nearly every part of the service experience — from designing better workflows to coaching frontline team members and delivering sharp insights through reporting —you'll touch every part of the service engine that powers our collective success. We're Looking for Someone With... A process-oriented mindset who sees both the big picture and the operational details. Strength in training, reporting, and team coordination — bonus points for ConnectWise proficiency or similar tools. Comfort with technology and the ability to communicate clearly across all levels. A calm, professional presence and a natural ability to lead through service. What You'll Be Responsible For Process & Quality Optimization Design, document, and improve service workflows and SOPs for consistency and efficiency "TEK's Way." Training & Team Support Develop and deliver training that helps team members confidently meet Tekmanagement's standards of service excellence. Coach on client communication, service etiquette, and system compliance. Reporting & Metrics Create insightful reports and dashboards that help leadership understand team performance and client satisfaction. Track KPIs, identify trends, and help drive informed decisions. Culture & Team Development Be a steady, uplifting presence in the department. Support team accountability, recognition, and internal communication efforts.

What Matters Most:

Character At Tekmanagement, character isn't a buzzword, it's the foundation of who we hire and how we lead. We're building a team of professionals who are:

Trustworthy & Honest:

You do what's right—even when no one's watching.

Humble & Curious:

You know your strengths, admit your limits, and seek to grow.

Uplifting:

You bring a positive spirit that encourages others to do their best.

Compassionate:

You care—about clients, teammates, and doing meaningful work.

Self-Motivated:

You don't need a nudge to step up—you do it because it's who you are.

Protective of What Matters:

You guard the people, the brand, and the service standards we've worked hard to build. Why Tekmanagement? We're a client-focused team that believes excellence and integrity are the starting point, not the goal line. You'll join a purpose-driven environment that values service, accountability, and personal growth. If you're looking to work somewhere that expects a lot, and gives a lot in return, we'd love to meet you. Submit your resume and a brief message about why this role speaks to you. We care as much about your motivation and strong character as we do your professional experience.

About Tekmanagement:

Tekmanagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022 and 2024 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence.

Job Type:

Full-time Pay:

$60,000.00 - $90,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person