Service Delivery Project Coordinator I

Service Delivery Project Coordinator I Lightspeed Networks - 3.3 Portland, OR Job Details $23.60 - $35.40 an hour 18 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Customer communication Stakeholder relationship building Full Job Description About Us At Lightspeed Networks, we deliver reliable internet, voice, and data solutions designed to meet the demands of today's fast paced world. Since our founding in 2005, we have grown our network to more than 7,000 route miles of fiber, providing high quality, dependable connectivity capable of supporting even the most demanding user needs. Rooted in community, we believe strong, connected communities are essential to long term success. That's why we are committed to ensuring residents and businesses in rural Oregon and Washington have access to high speed, reliable services and why we actively engage with and contribute to the communities we serve. We operate with accountability and transparency, communicating openly, acting with honesty, and taking ownership from start to resolution. Our customers count on us to follow through, and we take that responsibility seriously. Reliability is at the core of everything we do. We keep our commitments and deliver high quality solutions that our customers can trust, eliminating the challenges of slow or unreliable connections so they can focus on productivity and growth. Through engagement, we show up with purpose, presence, and focus. We are proactive in understanding the needs of our customers and recognize the contributions of the people and partners who make our work possible. Finally, we are committed to solving, proposing actionable solutions, continually improving our network and processes, and adapting with agility and creativity as technology and customer needs evolve. Together, these values guide our mission to simplify connectivity, strengthen communities, and create lasting opportunities across the regions we serve. Benefits We believe in taking care of our employees and offer the following benefits: Complete medical, dental, vision, and life insurance is available. Our safe harbor 401(k) plan is available to employees on day one and includes a 100% fully vested employer match of up to 4% of your compensation. Eight paid holidays, flexible Take What You Need PTO, and 16 hours of paid volunteer time! Lightspeed Networks employees can also take advantage of local employee store passes at Columbia Sportswear and Adidas for big discounts! Lightspeed Networks focuses on attracting, retaining, developing, and promoting the most qualified employees. We provide a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. The Service Delivery Project Coordinator I supports the coordination and execution of service delivery projects, including customer service orders, installations, and turn-ups. This role assists with order validation, scheduling, communication, and documentation to ensure timely and accurate service delivery. The position works closely with internal teams, vendors, and customers to support successful project outcomes and maintain customer satisfaction

Key Responsibilities:

Review and validate service order information in systems to ensure accuracy and completeness. Assist in preparing and sending customer-facing documents, including service order acknowledgements and confirmations. Support coordination of service installations, including voice services and number porting activities. Track and support the progress of service orders, including off-net orders, and assist in communicating updates to customers and internal stakeholders. Maintain accurate project and order information within operational systems (OSS), including documenting updates and order status. Assist in identifying and escalating project barriers to support successful delivery. Participate in coordination efforts with internal departments (Engineering, Construction, Sales, Implementation) to support project execution. Support communication with stakeholders to ensure timely sharing of relevant information. Assist in tracking project progress and compiling updates for reporting purposes. Collaborate with team members to ensure all aspects of service delivery meet customer expectations and timelines

Education & Experience:

Associate or bachelor's degree preferred, or equivalent combination of education and experience. 0-2 years of experience in customer service, telecommunications, project coordination, or a related field

Skills & Abilities:

Strong organizational skills with the ability to manage multiple tasks and competing priorities. Ability to meet deadlines and perform in fast-paced or high-pressure environments. Problem-solving skills with the ability to identify issues and escalate appropriately. Ability to build and maintain positive working relationships with internal teams and customers. Attention to detail, accuracy, and follow-through.

Work Environment & Physical Demands:

The work environment and physical demands described are representative of those required to perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Work is performed primarily in an office or hybrid environment. Frequent sitting, with the use of computers and standard office equipment. Requires regular communication with internal teams, customers, and external vendors