Manager, Exam Operations

Manager, Exam Operations PMI (Project Management Institute) $144000-175900 United States, Pennsylvania, town Square 14 Campus Boulevard (Show on map) Apr 29, 2026 Want to help people learn the newest ways of working and getting things done?

What you will do:

The Exam Operations Manager plays a critical role in ensuring the seamless global delivery of PMI's Gold Standard professional certification examinations. This position is responsible for managing all operational aspects of exam delivery from candidate registration through post-exam processes, working closely with testing vendors, regional partners, and internal teams to maintain PMI's position as the world leader in certification excellence. The role directly supports PMI strategy by ensuring reliable, accessible, and secure exam experiences for certification candidates worldwide. What you will bring to the role: Bachelors in business, project management, or related area required or equivalent. MBA or master's degree strongly preferred. PMP Certification desirable. Minimum of 5 years of experience in manager role; experience in global organization beneficial. Proficiency in the business language for PMI (English) Proven ability to manage complex, multi-vendor operations with high reliability and quality standards Strong process improvement skills with experience implementing operational efficiencies Experience with incident management, crisis response, and business continuity planning Demonstrated success in managing operational budgets and vendor relationships Understanding of fundamental psychometric principles and certification exam development processes Knowledge of global testing markets and regional variations in exam delivery requirements Experience with professional certification or educational testing operations preferred Familiarity with project management principles and PMI standards & Certifications Travel required up to 20% of time for vendor meetings, vendor visits, and conference participation International travel may be required for global operations oversight Ability to respond to operational emergencies outside standard business hours What you can expect from us We value and nurture an environment of inclusivity and diversity, and a culture of communication and collaboration. Your health, safety and well-being come first, and we believe that you should have time for your work, but you should also have time for you.. Join us and you'll get: an excellent total package, with compensation and benefits based upon your geographic location. skill development opportunities, to help you grow now and into the future. access to a global network, to enrich your professional experience. flexible options to help balance work time and your time award and bonus opportunities. The salary offer will be based on several factors, including the candidate's demonstrated skills, qualifications and relevant experience. Let's help make the world work better for everyone. Apply today! Project Management Institute, Inc. is committed to providing equal employment opportunities without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.