Designer/Project Manager

The Kitchen & Floor Decor Project Designer guides customers from initial consultation through final installation, blending design expertise, sales ownership, and project coordination to deliver exceptional outcomes. This role is responsible for designing and selling finishing materials, preparing accurate and complete quotes, coordinating with subcontractors, and ensuring every project is executed with clarity, precision, and care. The Designer manages the full customer journey — from discovery and design through ordering, staging, installation, and closeout — while maintaining strong communication, organized documentation, and disciplined use of CRM and ERP systems. This position plays a direct role in revenue growth, customer satisfaction, and brand reputation. Every Team Member at Kitchen and Floor Decor is expected to be an advocate for our customer, delivering a superior customer experience. This position will be working with both our customers and the entire team and will need to have both strong people skills and strong communication skills. There also needs to be a constant desire for innovation and improvement.

OUR CORE VALUES

This individual models Kitchen and Floor Decor's stated Core Values with other team members, customers, vendors, community members, or any others within their circle of influence: We work with

Integrity:

We do the right thing, not the easy thing, to serve both our customers and team well. We serve with

Kindness :

We engage our customers and our team with warmth and appreciation. We can

Adapt and Own It:

We can adjust to any situation with a positive attitude while owning the solution and solving the problem. We are

Attentive:

We pay attention to the process and details of the project.

SKILLS & KNOWLEDGE

Strong understanding of flooring, cabinets, kitchen, bath, and interior finishing materials. Ability to design functional and aesthetically cohesive solutions aligned with client goals, budget, and timeline. Proficiency with CAD software for cabinet layouts and 3D renderings. Knowledge of cabinetry, flooring, tile, countertops, and installation processes. Experience preparing detailed, accurate quotes and scope-of-work documentation. Comfort using CRM and ERP systems to manage opportunities, open orders, change orders, and project status. Ability to coordinate subcontractors and manage project milestones. Strong sales aptitude with confidence in presenting pricing, options, and design recommendations. Highly organized with the ability to manage multiple active projects simultaneously. Clear, professional communicator capable of building trust and long-term client relationships.

EXPERIENCE

Experience in interior design, kitchen & bath design, construction, or finishing material sales preferred. Experience in a project-based sales environment is strongly preferred. Demonstrated ability to manage customer relationships from consultation through installation. Experience working with installers or subcontractors is a plus. Interior design degree not required; practical experience and results are valued.

CHARACTERISTICS

The Project Designer is detail-oriented, organized, and capable of managing multiple quotes and active projects without sacrificing accuracy or customer experience. This individual demonstrates strong decision-making ability, understanding both the aesthetic and financial impact of selections and scope adjustments. They are sales-driven yet service-minded, balancing revenue generation with integrity and transparency. The ideal candidate is systems-oriented, disciplined in documentation and follow-through, and proactive in identifying and resolving ordering, delivery, fabrication, or installation challenges. They take ownership of both project outcomes and client relationships with professionalism, urgency, and care.

ROLES & RESPONSIBILITIES

Design & Sales Consult with clients to understand goals, budget, timeline, and functional needs. Design and sell cabinetry, flooring, tile, window treatments, shower systems, countertops, and related interior finishes. Present selections and pricing clearly, guiding customers toward informed decisions. Create cabinet layouts and 3D renderings using CAD software. Perform in-home consultations, gathering precise measurements and evaluating spaces to inform design solutions. Quoting & Project Preparation Prepare detailed and accurate quotes for customer projects. Ensure selections, measurements, and specifications are complete prior to ordering. Clearly communicate pricing, scope of work, timelines, and change orders. Maintain accurate documentation for all active quotes and sold projects. Project Coordination Coordinate with subcontractors and installers for material installation. Manage project milestones and scheduling in collaboration with warehouse and purchasing. Serve as the primary point of contact for customers throughout the project lifecycle. Proactively manage customer expectations and resolve issues as they arise. Customer Experience, Systems & Organization Guide customers through each phase of the project with exceptional communication. Maintain strong rapport and trust with clients while proactively managing expectations and addressing concerns. Track opportunities, quotes, and active projects within CRM and ERP systems. Maintain accurate records for open orders, change orders, and job status. Ensure smooth handoff to warehouse, billing, and installation teams. Problem Solving & Time Management Troubleshoot ordering, delivery, fabrication, and installation issues. Manage multiple projects and priorities simultaneously. Maintain organized project files and documentation for scalability and consistency.

SCHEDULE & COMPENSATION

Job Type:

Full-Time, 40+ hours per week Designers generally start their work day at 8:00 AM, with flexibility to conclude their workday between 4:00-6:00pm. Retail hours are Monday-Friday, 9:00am

• 5:00pm, and Saturdays 10:00am to 2:00pm.

Availability to work 1-2 Saturdays per month is required.

Remote Work Allowed:

No Pay Range:

$18

• $22 an hour plus commission

Pay Type:

Non-Exempt Hourly Pay:

$49,000.00

• $76,000.

00 per year

Benefits:

401(k) matching Employee discount Paid time off

Work Location:

In person Designer/Project Manager Rice Lake, WI 54868 $49,000

• $76,000 a year
• Full-time $49,000
• $76,000 a year
• Full-time The Kitchen & Floor Decor Project Designer guides customers from initial consultation through final installation, blending design expertise, sales ownership, and project coordination to deliver exceptional outcomes.

This role is responsible for designing and selling finishing materials, preparing accurate and complete quotes, coordinating with subcontractors, and ensuring every project is executed with clarity, precision, and care. The Designer manages the full customer journey — from discovery and design through ordering, staging, installation, and closeout — while maintaining strong communication, organized documentation, and disciplined use of CRM and ERP systems. This position plays a direct role in revenue growth, customer satisfaction, and brand reputation. Every Team Member at Kitchen and Floor Decor is expected to be an advocate for our customer, delivering a superior customer experience. This position will be working with both our customers and the entire team and will need to have both strong people skills and strong communication skills. There also needs to be a constant desire for innovation and improvement.

OUR CORE VALUES

This individual models Kitchen and Floor Decor's stated Core Values with other team members, customers, vendors, community members, or any others within their circle of influence: We work with

Integrity:

We do the right thing, not the easy thing, to serve both our customers and team well. We serve with

Kindness :

We engage our customers and our team with warmth and appreciation. We can

Adapt and Own It:

We can adjust to any situation with a positive attitude while owning the solution and solving the problem. We are

Attentive:

We pay attention to the process and details of the project.

SKILLS & KNOWLEDGE

Strong understanding of flooring, cabinets, kitchen, bath, and interior finishing materials. Ability to design functional and aesthetically cohesive solutions aligned with client goals, budget, and timeline. Proficiency with CAD software for cabinet layouts and 3D renderings. Knowledge of cabinetry, flooring, tile, countertops, and installation processes. Experience preparing detailed, accurate quotes and scope-of-work documentation. Comfort using CRM and ERP systems to manage opportunities, open orders, change orders, and project status. Ability to coordinate subcontractors and manage project milestones. Strong sales aptitude with confidence in presenting pricing, options, and design recommendations. Highly organized with the ability to manage multiple active projects simultaneously. Clear, professional communicator capable of building trust and long-term client relationships.

EXPERIENCE

Experience in interior design, kitchen & bath design, construction, or finishing material sales preferred. Experience in a project-based sales environment is strongly preferred. Demonstrated ability to manage customer relationships from consultation through installation. Experience working with installers or subcontractors is a plus. Interior design degree not required; practical experience and results are valued.

CHARACTERISTICS

The Project Designer is detail-oriented, organized, and capable of managing multiple quotes and active projects without sacrificing accuracy or customer experience. This individual demonstrates strong decision-making ability, understanding both the aesthetic and financial impact of selections and scope adjustments. They are sales-driven yet service-minded, balancing revenue generation with integrity and transparency. The ideal candidate is systems-oriented, disciplined in documentation and follow-through, and proactive in identifying and resolving ordering, delivery, fabrication, or installation challenges. They take ownership of both project outcomes and client relationships with professionalism, urgency, and care.

ROLES & RESPONSIBILITIES

Design & Sales Consult with clients to understand goals, budget, timeline, and functional needs. Design and sell cabinetry, flooring, tile, window treatments, shower systems, countertops, and related interior finishes. Present selections and pricing clearly, guiding customers toward informed decisions. Create cabinet layouts and 3D renderings using CAD software. Perform in-home consultations, gathering precise measurements and evaluating spaces to inform design solutions. Quoting & Project Preparation Prepare detailed and accurate quotes for customer projects. Ensure selections, measurements, and specifications are complete prior to ordering. Clearly communicate pricing, scope of work, timelines, and change orders. Maintain accurate documentation for all active quotes and sold projects. Project Coordination Coordinate with subcontractors and installers for material installation. Manage project milestones and scheduling in collaboration with warehouse and purchasing. Serve as the primary point of contact for customers throughout the project lifecycle. Proactively manage customer expectations and resolve issues as they arise. Customer Experience, Systems & Organization Guide customers through each phase of the project with exceptional communication. Maintain strong rapport and trust with clients while proactively managing expectations and addressing concerns. Track opportunities, quotes, and active projects within CRM and ERP systems. Maintain accurate records for open orders, change orders, and job status. Ensure smooth handoff to warehouse, billing, and installation teams. Problem Solving & Time Management Troubleshoot ordering, delivery, fabrication, and installation issues. Manage multiple projects and priorities simultaneously. Maintain organized project files and documentation for scalability and consistency.

SCHEDULE & COMPENSATION

Job Type:

Full-Time, 40+ hours per week Designers generally start their work day at 8:00 AM, with flexibility to conclude their workday between 4:00-6:00pm. Retail hours are Monday-Friday, 9:00am

• 5:00pm, and Saturdays 10:00am to 2:00pm.

Availability to work 1-2 Saturdays per month is required.

Remote Work Allowed:

No Pay Range:

$18

• $22 an hour plus commission

Pay Type:

Non-Exempt Hourly Pay:

$49,000.00

• $76,000.

00 per year

Benefits:

401(k) matching Employee discount Paid time off

Work Location:

In person