Job Description
Manager, Business Ops Improv TriWest Healthcare Alliance - 3.2 Phoenix, AZ Job Details Full-time $134,000 - $141,000 a year 17 hours ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance 401(k) matching Life insurance Qualifications Staff supervision Team leadership Coaching Process design Managing IT teams Team development Team training Project management in healthcare Leading team collaboration initiatives Presentation preparation Management reporting Managing projects Process improvement planning Business operations Staff development Team building Full Job Description Profile We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only). Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position. Veterans, Reservists, Guardsmen, and military family members are encouraged to apply! Job Summary Manages multiple strategic operations projects working closely with program managers, project managers, business analysts and business leaders to improve operational performance to meet business requirements. Leads in the design, development and implementation of process and technology solutions. Conducts quantitative and qualitative analysis and assessment of current operations, processes and performance. Manages a team of project managers and business analysts responsible for high priority operational performance improvement initiatives. Oversees a portfolio of projects to include concurrent project plans/timelines, monitoring and reporting status, progress and areas of risk in relation to established project objectives, requirements and resourcing.
Education & Experience Required:
Bachelor's degree in Business Administration, Healthcare Administration, or related field; or equivalent experienceo 5+ years' experience in project management and facilitating complex projects/teams 4+ years' experience in business analysis, process improvement, and/or consulting Operations, Managed Care, Finance, and/or Medical Management experience in a healthcare environment Management experience to include supervising, training and coaching staff Demonstrated success in collaborating with internal and external resources Experience in process and program improvement and business and operational planning Experience in delivering quality and efficiency gains as a result of process and program improvement project management Experience in leading multiple projects simultaneously Experience preparing presentation and reports Preferred Master's degree in Business Administration, Healthcare Administration or related fieldo 5+ years' experience managing projects at the C-suite level PMP or similar certification 5+ years' experience in business analysis, process improvement, and/or consultingo IT systems and management experience call center operations experience Experience and knowledge of the VA health system and/or Military Health System Key Responsibilities Leads multiple complex projects and/or teams, applying project management tools and methodologies. Prepares detailed qualitative and quantitative assessments of processes and programs that result in measurable quality, efficiency and effectiveness improvement recommendations and outcomes Oversees the development and implementation of complex project planning documents using software programs, including process flow diagrams, work plans, timelines and Gantt charts. Creates status reports and provides regular updates to leadership. Models effective leadership skills, communicates sensitively with others about their areas of responsibility. Collaborates with internal and external technology business partners, leaders and subject matter experts to produce desired results.. Delegates project tasks. Provides leadership to direct and indirect reports. Coach and provide feedback to affect desired performance. . Prepares and analyzes detailed business plans including cost benefit analysis for medium and long-term objectives. Trains staff on program objectives, process models and analytical tools. Regular and reliable attendance is required. Competencies Communication / People Skills:
Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate. Computer Literacy:
Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions. Information Management:
Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions. Leadership:
Successfully manage different styles of employees; Provide clear direction and effective coaching. Multi-Tasking / Time Management:
Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment. Organizational Skills:
Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented. Problem Solving / Analysis:
Ability to solve problems through systematic qualitative and quantitative analysis of processes with sound judgment; Has a realistic understanding of relevant issues. Team-Building / Team Player:
Influence the actions and opinions of others in a positive direction and build group commitment. Technical Skills:
Knowledge of the Managed Care concepts, proficient with statistical analysis, data management and analysis, project management techniques, benchmarking practices and techniques, quality improvement tools and techniques, presentations skills, and proficient with Excel, SQL, Word, PowerPoint, and Visio Working Conditions Working Conditions:
Must be available to cover any work shift Must be available to work after hours and weekends as necessary to deliver projects on time Must be available to travel approximately 15% of the timeo Works within an office environment, with minimal travel Extensive computer work, with prolonged sitting Company Overview Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®! Our job is to make sure that America's heroes get connected to health care in the community. At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996. DoD Statement Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position. Benefits We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes: Medical, Dental and Vision Coverage Paid time off 401(k) Retirement Savings Plan (with matching) Short-term and long-term disability, basic life, and accidental death and dismemberment insurance Tuition reimbursement Paid volunteer time TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $134,000 - $141,000 per year. Equal Employment Opportunity TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
