Network Hardware and Circuit Configuration Project Coordinator

Job#: 3034203

Job Description:

Network Hardware and Circuit Configuration Project Coordinator 100% Remote •All interested and qualified candidates can please contact Schuyler Moose at

Summary:

Support and implement network/telephony hardware/software deployments for North America based stores remotely while managing onsite technicians. Interface with all levels of IT, Store personnel, Brand Operations, Corporate Architecture and Construction and other IT and non-IT groups

Duties and Responsibilities:

Point of contact (POC) for Gap North American Network/Telephony Store Activity (Construction/Deployment/Break-Fix) o Proactively coordinate with construction resources for implementation of stores networking and telephony o Configure network and telephony hardware across US and Canada markets o Order network and telephony circuits to meet deadlines and coordinate implementation o Research, diagnose, resolve or escalate technical and procedural networking issues o Address service level escalations and escalate unresolved issues per guidelines o Utilize available resources for prompt resolutions o Develop relationships with key Business Partners in all departments within responsibility area o Effectively identify, communicate, and mitigate risks to meet deadlines Vendor Management o Utilization of shipping and receiving of warehouse activity o Address service level escalations as required and drive to resolution= o Establish and maintain effective lines of communication with multiple vendors o Engage in network escalations and troubleshooting with vendors Reporting and Misc. Projects o Update and maintain various means of inventory/reporting management Excel/PowerBI/Smartsheet/other o Summarize complex environment of many 'moving parts' with dependencies o Track project status and effectively and actively report back to leadership o Provide weekly status summary reports for network related activities and changes

Required Qualifications:

Excellent verbal and written communication skills Analytical problem-solving skills and resourcefulness Must be self-motivated with the ability to work independently Smartsheet, Service Now, and proficiency with Microsoft Office Applications Ability to act quickly and professionally to identify and multitask multiple priorities Able to deal with ambiguity and adapt to change Capable to learn technical and procedural store retail environment

Growth Mindset Preferred Qualifications:

A BA/BS degree or equivalent work experience is preferred At least 4 years of previous IT experience is preferred At least 2 year of networking experience is preferred - Routers, Switches, LAN/WAN, IP, Zoom Telephony systems Previous project management or coordination is preferred This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Apex uses a virtual recruiter as part of the application process. Click for more details. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or . Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview:

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.