Project Manager

About the Role We're looking for a Project Manager who can operate at both a strategic and execution level—someone who doesn't just manage timelines, but drives outcomes. In this role, you'll lead the delivery of technical and infrastructure projects across our client base, ensuring alignment with business goals, technical standards, and operational capacity. You'll serve as the central hub between clients, engineering, and operations, bringing structure, clarity, and accountability to every engagement. This position operates within our Sea-Level Service Delivery Model , meaning you'll play a critical role in aligning Service Desk, Engineering, and Account Management into a unified delivery engine. What You'll Own Project Planning & Execution Lead end-to-end delivery of client projects—from kickoff through closeout Define scope, timelines, deliverables, and success criteria Build and manage detailed project plans, schedules, and resource forecasts Coordinate internal engineers and external vendors to ensure successful execution Track budgets, costs, and financial performance throughout the lifecycle Maintain structured documentation across AutoTask, IT Glue, and SharePoint Client Leadership & Communication Act as the primary point of contact for clients during project engagements Deliver clear, consistent updates on status, risks, and milestones Set expectations around timelines, dependencies, and change management Lead project kickoff meetings, status reviews, and closeout sessions Build strong relationships with client stakeholders and decision-makers Scope, Risk & Change Management Collaborate on Scope of Work (SOW) development and refinement Monitor scope and proactively identify risks or deviations Manage change orders with clear documentation and financial alignment Mitigate risks before they impact delivery, timelines, or budget Escalate conflicts or constraints when necessary to maintain momentum Cross-Functional Coordination Align project timelines with Service Desk operations and capacity planning Coordinate Level 2, Level 3, and Senior Engineering resources Partner with Account Management and vCIO functions for strategic alignment Participate in internal project reviews and operational planning sessions Operational Discipline & Reporting Track milestones, deliverables, and overall project performance Maintain accurate, real-time updates within AutoTask Report on budget vs. actuals and project financial health Contribute to L10 meetings and IDS problem-solving discussions Support organizational change management during major deployments How You'll Be Measured On-time project delivery Budget adherence and gross margin performance Change order accuracy and turnaround time Client satisfaction (CSAT) Documentation completeness and quality Resource forecasting accuracy What You Bring 5+ years of project management experience (MSP or IT services strongly preferred) Experience managing multiple concurrent technical projects Strong communication skills—able to translate between business and technical audiences Proven ability to manage scope, timelines, and budgets effectively Familiarity with PSA tools (AutoTask preferred) and PM platforms (MS Project, Asana, Jira, etc.) Solid technical understanding of infrastructure, cloud, networking, and security environments A proactive, problem-solving mindset with strong organizational discipline Ability to influence cross-functional teams without direct authority What Success Looks Like Projects delivered smoothly, predictably, and profitably Clients who trust you as a reliable advisor Engineering teams that are aligned and not overloaded or surprised Clear visibility into project health, risks, and outcomes Continuous improvement in how projects are scoped, delivered, and measured Professional Expectations Maintain real-time time entry and project updates Participate in L10s, project reviews, and planning sessions Travel as needed for key client engagements or deployments Contribute to process improvement within the Sea-Level framework Operate with professionalism, accountability, and a client-first mindset Flexible work from home options available. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.