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Project Manager
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Heartland Consulting
Remote
$107,500 Salary, Full-Time
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Job Description
Project Manager Heartland Consulting - 3.9 Anchorage, AK Job Details Full-time $100,000 - $115,000 a year 1 day ago Qualifications Content creation for technical audiences Technical documentation Privacy law FISMA Training material drafting Compliance with security regulations Policy & process development Team management Quality assurance standard operating procedures Team training Interdisciplinary policy and procedure development Government records management Technical project management Productivity software Technical writing within technology Standard operating procedures (SOPs) Technical Proficiency Policy Development Analytics Database software proficiency Full Job Description Senior Intake Officer / Project Manager (GS-9 Equivalent) Position Summary The Senior Intake Officer / Project Manager serves as the lead for the BIA Alaska Region Enrollment Office support team. This senior role combines hands-on application processing with program oversight, quality assurance, policy development, and long-term sustainment of CDIB operations. The position ensures operational efficiency, institutional knowledge capture, and modernization of enrollment processes to maintain program integrity and continuity. Key Responsibilities Provide all Enrollment Clerk / Data Entry Specialist duties as needed while leading daily intake operations and workflow. Oversee program workflow, intake operations, and team performance to ensure timely and accurate CDIB processing. Develop, update, and maintain Standard Operating Procedures (SOPs), policy manuals, training materials, and workflow guidance (existing materials are unfinished). Capture and document institutional knowledge, legacy processes, and Alaska Native/tribal-specific enrollment considerations. Conduct quality assurance audits, compliance checks, and fraud prevention reviews. Lead program sustainment, modernization, and transition planning to mitigate staffing gaps, retirements, or system changes. Provide training and onboarding for new and existing staff on updated procedures and best practices. Generate monthly performance reports, ad-hoc reports on application trends, and regular updates to the Alaska Region Enrollment database. Recommend process improvements, policy adjustments, and operational enhancements. Serve as technical and administrative point of contact for internal staff, tribal representatives, and stakeholders. Support orientation briefings, knowledge transfer, and deliverable preparation (SOPs, training curriculum, correspondence templates, etc.). Required Qualifications Minimum 4-6 years of progressive experience in program management, enrollment/records processing, quality assurance, and technical writing. Demonstrated experience leading small teams or projects, developing SOPs, and delivering training. Strong analytical, organizational, and project management skills with the ability to manage multiple priorities. Proficiency with Microsoft Office Suite, database systems, and records management tools. Excellent written and verbal communication skills, including policy and procedural documentation. Knowledge of federal regulations, privacy standards (PII/FISMA), and records management requirements. Must successfully pass a federal background investigation and obtain required security clearances. U.S. Citizenship or permanent work authorization required. Preferred Qualifications In-depth knowledge of Alaska Native communities, tribal enrollment processes, CDIB issuance, and genealogical research. Prior federal government or BIA/Indian Affairs experience. Experience with process improvement, institutional knowledge capture, and long-term program sustainment.