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Senior Project Manager
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Mira Tech
Remote
$132,080 Salary, Full-Time
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Job Description
Position Summary The Project Manager is responsible for overseeing a large-scale enterprise licensing and permitting system managed through a third-party vendor. This role provides end-to-end oversight of vendor performance, contract compliance, system operations, enhancements, testing, releases, and governance activities. The Project Manager serves as the primary liaison between business stakeholders and the vendor, ensuring contractual, technical, operational, and compliance requirements are met while maintaining effective communication and collaboration across teams. Key Responsibilities Vendor & Contract Management Serves as the primary point of contact for the vendor and manages all contractual obligations Acts as a key liaison between the PFBC and PGC and the PALS platform vendor to communicate requirements, surface issues, and coordinate enhancements Leads weekly, monthly, and annual vendor performance meetings and special project meetings Ensures deliverables meet quality expectations, timelines, and contract terms Maintains documentation of contract amendments, renewals, and change orders Conducts annual vendor background check reviews and compliance verification System Performance Monitoring Monitors and reports on Service Level Agreement (SLA) performance, identifying trends and escalating issues as needed Tracks system uptime, downtime, incidents, failures, and root cause analyses Reviews and validates System and Organization Controls (SOC) reports, Disaster Recovery (DR) test results, and other vendor provided compliance artifacts Coordinates DR test planning, execution, and validation Change Management & Enhancements Oversees the change request process, including scoping, prioritization, approvals, and hours tracking Drives planning and delivery of system enhancements and new functionality Maintains the change request hours budget and provides regular updates to leadership Manages blackout dates, release schedules, and impact assessments Conducts lessons-learned session after projects to identify recommendations for improvement Testing & Release Coordination Plans and coordinates User Acceptance Testing (UAT) activities with internal teams and the vendor Ensures successful production deployments and validates post-release system performance Facilitates load testing and accessibility testing to meet state and federal compliance requirements Compliance & Governance Ensures the system and vendor activities adhere to accessibility requirements (such as WCAG/Section 508) Monitors compliance with security standards and audit requirements Maintains documentation, risk logs, and operational procedures Coordinates with security, legal, and compliance teams to ensure projects adhere to applicable laws, regulations, and policies Supports audits and reviews related to project activities and system changes Interpersonal & Leadership Skills Demonstrates exceptional communication skills, providing clear, concise, and actionable information to both technical and nontechnical stakeholders Fosters a team-oriented environment and builds collaborative relationships with vendor, agency teams, and leadership by exercising open communication, shared goals, and problem-solving skills Maintains a proactive, solutions-oriented mindset when addressing issues, risks, or system challenges. Exhibits strong organizational skills and the ability to manage multiple competing priorities Leads meetings effectively, ensuring discussions stay on track and that action items, owners, and deadlines are clearly defined, documented, and communicated Fosters a team-oriented environment by encouraging open communication, shared goals, and collaborative problem solving Required Qualifications PMP Certification. (Required) 10+ years of experience managing IT vendors, enterprise applications, and complex technology projects. Strong knowledge of vendor management, contract administration, SLAs, IT governance, and compliance. Experience with UAT, load testing, disaster recovery testing, and release management. Familiarity with accessibility compliance standards (e.g., WCAG, Section 508). Excellent communication, leadership, stakeholder management, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment.