Job Description
at Quest Diagnostics Inc in
Wood Dale, Illinois, United States Job Description Job Description Pay Range:
$115,000-125,000, plus annual bonus Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! The Customer Solutions department in Quest Diagnostics is responsible to enhance customer satisfaction, enable sustainable business growth, and contribute to better healthcare outcomes supporting customers covering 20 states and a wide variety of geographies. The department supports commercial growth through customer services like seamless end to end customer onboarding, customer issue resolution, saving customers at risk, customer account set up, dedicated customer support, long term relationship management, and the successful implementation and lifecycle management of diagnostic lab testing, software, and workflows. With a strong emphasis on financial margin optimization, this department applies systems thinking and data analytics to identify improvement opportunities, drive evidence-based decision-making, and ensure high-impact service delivery. Lean Six Sigma methodologies are leveraged to lead continuous improvement, promote process standardization, and implement automation initiatives that increase efficiency, scalability, and consistency across operations. We are seeking a highly analytical and results-driven Senior Project Manager with strong execution disciple to lead strategic initiatives focused on revenue growth opportunities, digitization & modernization, and improve margins in the Customer Solutions Department. This role is ideal for a strong problem solver with Continuous Improvement & innovative mindset who excels at project management and business analysis capabilities to lead cross functional projects, solve complex problems, deliver insights from data and digitize/modernize operations with innovation. In this role, you will be a key influencer, change agent, partnering across cross-functional teams, including Customer Solutions, Billing, Laboratory Operations, IT, and Commercial, Patient Services, Lab, Health Plans, etc. to deliver seamless, scalable solutions for revenue growth. This position is hybrid (3 days on site) and may sit in Wood Dale, IL, Lenexa, KS, Denver, CO, Cincinnati, OH or St. Louis, MO. Responsibilities:
Lead end to end strategic complex projects like client facing integrations as well as business transformation initiatives including digitization, ensuring seamless transitions and successful realization of operational and financial synergies. Execute projects using string project management discipline with project planning, risk/dependencies identification & mitigation, impact analysis, financials, Gantt charts, cost vs benefit analysis, managing timelines with strong execution discipline to deliver complex large projects on time. Identify continuous improvement opportunities for department to scale revenue, digitize, modernize operations and implement end to end execution to improve organizational growth & margins. Develop high-impact, visual dashboards to communicate department wide program health for all projects in the department across all teams. Collaborate with operation, project management and technical team to innovate and automate manual workflows, implementing best practices for productivity improvement and measure KPI. Drive stakeholder alignment and strategic decision-making balancing business goals, operational impact/KPIs, data insights to make informed recommendations based by through data and deep-structured analysis by leveraging tools (like Power BI, Tableau,... For full info follow application link. Equal Opportunity Employer:
Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets To view full details and how to apply, please login or create a Job Seeker account
