STUDIO OPERATIONS MANAGER

About This Role Design Vision is a boutique, luxury interior design studio serving the North Shore and Greater Boston areas, specializing in transforming homes into environments that are beautiful, functional, and deeply personal. We are looking for a highly capable, self-directed Studio Operations Manager to serve as the operational backbone of the business, including owning client experience, project flow, vendor relationships, and studio systems end to end. This is not a design role, but it requires someone who deeply appreciates the design process, thrives in a detail-oriented environment, and finds genuine satisfaction in building systems that let creative work flourish. The right candidate is a proven self-starter who can manage day-to-day operations independently, anticipate needs before they become issues, and continuously identify opportunities to improve studio workflows and processes. ⸻ Key Responsibilities 1. Vendor & Trade Management

• Own and continuously improve the studio's Master Vendor & Trade Spreadsheet, including trade account applications, resale documentation, and discount tracking
• Source and establish relationships with new vendors and showrooms as the studio's project scope grows
• Manage trade account correspondence and ensure all documentation remains current 2. Product & Materials Management
• Own and maintain both the physical materials library and the online product catalog
• Oversee the ordering, tracking, and return of samples for active projects
• Ensure the studio's resource library remains current, organized, and accessible to the design team 3. Procurement & Order Administration
• Manage the full procurement lifecycle: requests for quotes, purchase orders, invoices, and order tracking
• Oversee delivery logistics, coordinate installations, and drive resolution of deficiencies or replacements
• Maintain meticulous procurement documentation for each project for internal and client records 4. Client Process Management
• Own the full client lifecycle, from initial inquiry calls and fit assessment through onboarding, project support, and a polished offboarding experience
• Manage all client-facing administrative touchpoints independently: welcome packets, questionnaires, file setup, gifting, and final deliverables
• Oversee client surveys and ensure offboarding reflects the studio's high service standards 5. Project Support & Studio Operations
• Lead preparation of trade day and install day kits and ensure all project-day materials are ready
• Lead photoshoot and styling session coordination, including prop sourcing and on-site direction
• Maintain a professional studio presence at project sites, representing the studio's standards
• Own the studio's project management platform (Monday.com or similar), including structure, maintenance, and team adoption
• Lead the documentation, refinement, and implementation of Standard Operating Procedures to support studio scalability
• Serve as a thought partner to the Principal Designer on studio growth, process improvement, and capacity planning 6. Marketing & Business Development Support
• Proactively build and maintain a local referral network across the North Shore area, including real estate agents, contractors, stagers, and complementary businesses
• Represent the studio at local networking events, trade open houses, and community gatherings to grow brand awareness and referral relationships as needed
• Identify and pursue local visibility opportunities: press mentions, home tours, community platforms, and neighborhood business partnerships ⸻ What We're Looking For
• 3-5 years of experience in operations management, studio management, client experience, and/or project coordination; background in a design, architecture, or luxury creative services environment strongly preferred; Bachelor's Degree required
• Demonstrated ability to own a function independently, building systems, solving problems, and operating without significant oversight
• Polished, professional communicator with strong written and verbal skills, equally comfortable with high-end clients, trade vendors, and creative collaborators
• Proven track record of managing multiple concurrent projects with competing priorities
• Proficiency with project management tools (e.g. Asana or similar) and/or ability to quickly learn new platforms
• Strategic and proactive; someone who identifies issues early and comes with solutions
• Ideally has a genuine passion for the design world ⸻ What Success Looks Like
• The Principal Designer is fully freed from operational and administrative tasks and can focus on design and client relationships
• Client onboarding and offboarding are consistent, elevated, and require no oversight from the Principal Designer
• All vendor, procurement, and project data are current, accurate, and immediately accessible
• Studio operations run smoothly and predictably, with bottlenecks identified and resolved before they surface
• The studio's systems are well-documented, scalable, and ready to support continued growth ⸻ What We Offer
• Exposure to high-end residential interior design projects.
• A collaborative, creative environment where initiative is valued.
• Opportunities to contribute to both the operational and creative sides of the business.
• Growth potential as the role and studio expand.

⸻ Details This is a part-time independent contractor position based in Gloucester, MA, with a schedule of approximately 4 days per week. Compensation is commensurate with experience $30-32/hr. This role has the potential to grow into a full-time position for the right candidate. Candidates should be local to the North Shore or willing to commute; some remote flexibility may be available for administrative work. To apply, please send your resume and a brief note about why this role is a fit for you to admin@designvisioninteriors.com. We look forward to hearing from you.

Job Type:

Part-time Pay:

$30.00

• $32.

00 per hour

Benefits:

Flexible schedule

Work Location:

Hybrid remote in Gloucester, MA