Project Manager

Benefits:

Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Paid time off

MT. PLEASANT HARDWARE, INC.

Job Description Project Manager Status/Hours:

full-time/40 hours per week

Wage:

$30.00 - $40.00 per hour This full-time Management position is responsible for the completion of service requests. Duties include scheduling, estimating, quoting and directing technical team toward completing projects. Responsibilities Organize and communicate service order details and progress to staff and customers Direct staff to record project progress details and correspondences accurately Direct Service team to follow safety procedures when completing service orders Train Service Team to record estimates and job progress accurately Conduct and review estimates to determine project scope Create, approve and communicate quotes for service orders to customers Follow-up on open service quotes to convert to orders Oversee the procurement and preparation of materials necessary for service orders Schedule estimates and service orders appointments Direct Service Team in the best approach to complete service orders Meet with customers and Service team to track project progress Follow-up with customers to ensure satisfaction for service orders Respond to escalated issues regarding service orders Research and recommend expansion of company products and services Maintain familiarity with company clients and vendors Physical Requirements Ability to stand and work continuously for extended periods of time to complete tasks Ability to lift moderate to heavy objects up to 50 pounds unassisted. Ability to climb, stoop, kneel, reach, push, pull, grasp and perform repetitive motions Ability to hear and speak well to exchange information Ability to see in order to be aware of hazards and dangers found in the workplace Character Requirements Patience to listen, learn and make improvements Respect to communicate clearly with colleagues, managers, vendors and customers Integrity to professionally lead service team Diligence to ensure efficient project completion Efficiency to reach and exceed performance metrics Qualifications Five years of experience in window glazing, construction or related trade or at least one year with us as an Estimator and/or Technician Must demonstrate proficient customer service and communication skills Must demonstrate excellent time management skills Safety Ensure personal and fellow employee safety is the priority Monitor work areas for safety hazards Direct Service team to follow safety protocol and report safety concerns to you Wear seatbelts while travelling in company vehicles Operate all equipment and vehicles in a safe manner Training Operate our service order communication platform to optimize the customer service request journey Access our POS system to communicate with customers and staff Monitor hours billed vs hours worked and promote labor efficiency Balance project workload with available capitol and available human resources Build and maintain our network of internal technicians and external contractors to fulfill service requests and expand our capacity Interview and potential associates and train new hires for appropriate roles Chain of Command You will report to the Operations Officer You will work directly with the Retail Manager to communicate with customers and process orders Performance Metrics Labor efficiency Service profit growth Technician Safety Client retention Routines Daily o Communicate daily rundown to service team o Review process new requests o Review and price new estimates o Facilitate procurement for newly approved orders o Review and record project progress Weekly o Follow up on open quotes o Conduct client/team meetings and site visits as needed o Follow up with customer after completed projects to ensure satisfaction o invoice and file completed project files Monthly o Inspect workplace and equipment for safety and adequate materials o Cold contact clients to inquire about needs and/or present new service capabilities