Punch Coordinator

Job Summary The Punch Coordinator is responsible for facilitating the final repair process required to close homes. This role works directly with construction and field managers to gather detailed information on outstanding items/repairs. Once the information is received, the Punch Coordinator reviews the scope of work, creates accurate work orders, and schedules the necessary repairs to ensure completion by the customer's requested deadline. Strong communication, organizational, and scheduling skills are essential for success in this role. The position requires an experienced coordinator with a thorough knowledge and understanding of building project management, along with a proven track record of success. Additionally, experience with industry-related software and builder/vendor portals is necessary (e.g., BuildPro/SupplyPro, SchedulePro, RFMS, etc.). Ideal candidates should possess experience or interest in homebuilding, strong problem-solving abilities, attention to detail, and excellent communication skills—all underpinned by a proactive, customer-service-driven mindset.

Primary Responsibilities:

Coordinate Repair Scheduling:

Collaborate with builders and field managers to efficiently schedule flooring and tile repairs, ensuring alignment with project timelines.

Repair Quoting and Payment Follow-Up:

Prepare and provide accurate quotes for billable repairs to customers, and proactively follow up to ensure timely approval and payment.

Lot Folder Maintenance:

Maintain organized and up-to-date lot folders containing all pertinent information related to each project.

Job Monitoring:

Track all punch jobs through to completion, ensuring service commitments and deadlines are met.

Backcharge Management:

Issue backcharges when installers fail to meet deadlines or complete repairs to standard, ensuring accountability and accurate cost tracking.

Relationship Management:

Foster and maintain positive relationships with customers, addressing concerns promptly and professionally.

Installer Communication & Support:

Serve as a primary point of contact for installers—clearly communicating scopes of work and managing questions, concerns, or escalations to ensure timely, accurate job completion.

Desired Skills and Experience:

Industry Experience:

Previous experience in the construction industry required.

Problem-Solving Skills:

Ability to troubleshoot and resolve issues efficiently.

Multi-Tasking Skills:

Effectively manage multiple tasks, priorities, and deadlines in a fast-paced environment without compromising attention to detail. Attention to

Detail:

Strong focus on accuracy in all aspects of job coordination and execution.

Communication Skills:

Excellent verbal and written communication skills to interact effectively with various customers and team members.

Customer Service:

Builds trust with builders by providing clear updates, managing expectations, and ensuring timely resolution of issues. If you are a dedicated professional looking to take your career to the next level, we encourage you to apply. Join our team and help us continue delivering high-quality flooring services!

Job Type:

Full-time Pay:

$45,000.00 - $52,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance Ability to

Commute:

Greenville, SC 29615 (Required) Ability to

Relocate:

Greenville, SC 29615: Relocate before starting work (Required)

Work Location:

In person