CRC Operational Excellence & Projects Manager

Salary Confidential Position range in Dallas County $59k - $115k Per Year CRC Operational Excellence & Projects Manager

RICHEMONT NORTH AMERICA INC

Occupation:

Project Management Specialists

Location:

Grand Prairie, TX - 75050

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift

Posted:

06/05/2026 Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas Onsite /

Remote:

Not Specified

Updated:

06/08/2026

Expires:

08/10/2026 Job #: 17023788 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education Master's Degree Experience 24 Month(s) Schedule Full Time Job Type Regular Duration Permanent Employment Hours 40 Hours Per Week Shift Day Shift Public Transit Available Benefits Help for .

Job title:

CRC Operational Excellence & Projects Manager

Company:

Richemont North America, Inc. (Grand Prairie, Texas)

Duties:

Coordinate the implementation of digital initiatives within the North America region, in alignment with Group and individual Maisons strategy, guidelines, and local market needs. Gather competitive benchmarking and intelligence. Coordinate day-to-day tasks required to successfully deliver on projects, releases, and other initiatives, including refining definitions; starting, planning, and following through on commitments; executing adjacent tasks; gathering, and analyzing feedback; and coordinating after-action reviews. Maintain central regional roadmap on Client Relations Center (CRC) and eCom initiatives, including milestones and possible blockers. Provide project status updates and participate in meetings with regional and Group partners. Constantly gather stakeholder feedback; analyze requirements; keep accurate, timely and useful documentation; and effectively communicate insights and plans to stakeholders. Develop change management plans that smooth the change experience for those affected by digital product changes. Establish an active communication between functions, stakeholders from the Group, the Region and the Maisons. Ensure fluid and frequent communication between Maisons, Region, and function teams to discuss and exchange on business objectives, strategies, projects and resources. Ensure successful transition of technical projects to operations. Partner with Maisons, operational leaders and other stakeholders to keep a close understanding of the client expectations and commercial needs. Stay abreast of industry innovations, provide insights on competitive benchmarking and new ways of working. May work remotely but must travel to office location once every quarter.

Requirements:

Masters degree or foreign equivalent in Computer Information Systems or related field and 2 years of experience in position offered or related. Must have 2 years of work experience with: project management, from initiation and planning through execution, monitoring, and closure, with a focus on stakeholder collaboration, analysis, testing, and team enablement; and instructional design, including the development of comprehensive training programs for new software, e-learning modules, and digital upskilling initiatives. Must also have 1 year of experience within a luxury contact center environment with: COPC Standards; Salesforce as a CRM platform, with specialized knowledge of Service Cloud functionalities; implementing new cloud technologies within complex, matrixed organizational structures; and identifying and implementing process improvements that elevate customer experience, optimize operational efficiency, and uncover sales opportunities. Send resume to Richemont North America, Inc. at jo.west@richemont.com and reference position title in subject line.