PROJECT MANAGER

PROJECT MANAGER

City of Newport News

• 3.

7 Newport News, VA Job Details 21 hours ago Qualifications Statistics Customer service Word processing Spreadsheets Writing skills Research Process mapping Driver's License Process modeling Bachelor's degree Accounting Forecasting Managing projects Algebra Operational excellence initiatives Productivity software Process improvement planning Root cause analysis Planning (project management phases) Cross-functional communication Data analysis software Business process modeling Full Job Description

JOB DESCRIPTION PROJECT MANAGER

(BUSINESS

TRANSFORMATION

)

CITY MANAGER

(DEPARTMENT NAME) Newport News, Virginia Human Resources Department

GENERAL STATEMENT OF RESPONSIBILITIES

Under general supervision, this position is responsible for planning, coordinating, and leading cross

• departmental projects that improve City operations through process redesign and technology-enabled solutions.

The position is also responsible for evaluating business processes, defining requirements, and managing implementation to deliver measurable improvements aligned with City priorities. Reports to the Innovation Program Manager.

ESSENTIAL JOB FUNCTIONS

Leads complex, cross‑functional projects from initiation through implementation and closeout. Develops project plans, timelines, governance structures, and business cases; and coordinates the work of cross‑departmental teams and, when applicable, consultants or vendors. Balances competing priorities, manages ambiguity, and integrates process, technology, and operational considerations to achieve project objectives. Partners with departments across the organization to identify operational challenges and opportunities for improved processes and service delivery. Conducts process mapping, workflow analysis, and root‑cause assessments to inform solution design. Gathers and documents business and functional requirements, translating organizational needs into actionable, sustainable solutions that advance strategic goals. Works closely with Information Technology (IT) and external vendors to support the implementation of technology‑enabled solutions that align with enterprise standards. Facilitates meetings, workshops, and stakeholder engagement sessions to drive alignment and informed decision‑making. Develops and executes change management, communication, and training plans to support successful adoption of new systems and processes. Monitors project progress, tracks performance metrics, and prepares regular status reports, performance dashboards, and briefing materials for leadership. Supports projects with potential impacts on departmental budgets, operational costs, and service efficiency by providing input into cost estimates, budget considerations, and potential cost savings or return on investment. Conducts post‑implementation reviews to assess effectiveness and identify opportunities for continuous improvement and scaling of successful solutions. Prepares project status reports, performance dashboards, and briefing materials for City leadership and stakeholders on a weekly and monthly basis. Reports include project progress, risks, milestones, and measurable outcomes such as efficiency gains or service improvements. PC# 22201 Page 1 of 3

Revised:

05/01/2026 Performs other duties as assigned.

PERFORMANCE STANDARD

Employees at all levels are expected to effectively work together to meet the needs of the community and the organization through work behaviors demonstrating the City's Values. Employees are also expected to lead by example and demonstrate the highest level of ethics.

REQUIRED KNOWLEDGE

Public Administration

• Knowledge of research resources to verify and inform others of federal, state and local laws and policies governing public administration, specifically related to strategic planning, for local government operations. Knowledge of modern principles and practices of public administration and the City's Organizational Mission & Values. Business Administration
• Knowledge of business process improvement methodologies such as Lean, Six Sigma, or other continuous improvement frameworks; ability to analyze workflows, identify inefficiencies, and recommend data‑driven solutions. Project Management
• Demonstrated knowledge of managing complex, multi-stakeholder projects with competing timelines. Strong knowledge of how to build structured project plans and manage task dependencies. Strategic Planning
• Thorough knowledge of research and analysis methods and techniques; thorough knowledge of statistical analysis and forecasting techniques. Technology
• Knowledge of general office equipment and personal computers to include word processing, spreadsheet and related software. Comprehensive knowledge of office systems, practices, procedures, and administration. Data Analytics
• Knowledge of organization and operations analysis techniques in order to study complex business issues, perform analysis between multiple datasets, conduct predictive analysis, and convey results to management.

REQUIRED SKILLS

Critical Thinking — Uses logic and reasoning to understand, analyze, and evaluate complex situations and researches information to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to all situations. Exercises initiative and independent, astute judgment in sensitive situations. Process Mapping and Analysis

• Skill in documenting, evaluating, and interpreting business processes to identify gaps, inefficiencies, and opportunities for improvement; ability to translate complex workflows into clear, actionable insights. Interpersonal Relationships/Customer Service
• Develops and maintains cooperative and professional relationships with employees and all levels of management to include representatives from other departments and organizations. Effectively handles inquiries and complaints from, or disputes with, customers. Time Management
• Plans and organizes daily work routine.

Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Implements work activities in accordance with priorities and estimated schedules. PC# 22201 Page 2 of 3

Revised:

05/01/2026 REQUIRED

ABILITIES

Judgment/Decision Making

• Ability to use logic and reasoning to understand, analyze, and evaluate situations and exercise good judgment to make appropriate decisions. Communication
• Excellent ability to listen and understand directions, information and ideas presented verbally and in writing. Ability to handle a variety of customer service issues with tact, confidentiality, and diplomacy and in a confidential manner. Coordination of Work
• Establishes and implements effective administrative programs and procedures. Plans and organizes daily work routine and establishes priorities for the completion of work in accordance with sound time-management methodology. Accounting/Budgeting
• Ability to perform arithmetic, algebraic, and statistical applications.

Ability to employ economic and accounting principles and practices in the analysis and reporting of data.

EDUCATION AND EXPERIENCE

Requires a Bachelor's Degree in Public Administration, Business Administration, Information Systems, or a related field, plus 3 to 5 years of progressively responsible experience in project management, business analysis, process improvement, or related work or any combination of education and experience. Experience in local government or large organizations is preferred. Master's degree preferred. Professional certifications in one or more of the following areas are preferred: Project Management (e.g., Project Management Professional (PMP) or equivalent) Lean Six Sigma (e.g., Green Belt or higher) Business Analysis (e.g., Certified Business Analysis Professional (CBAP) or similar)

ADDITIONAL REQUIREMENTS

Acceptable general background check to include a local and state criminal history check and a valid driver's license with an acceptable driving record.

PHYSICAL REQUIREMENTS

Requires the ability to exert light physical effort in sedentary to light work. Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

SENSORY REQUIREMENTS

Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.

ENVIRONMENTAL EXPOSURES

Essential functions are regularly performed without exposure to adverse environmental conditions. PC# 22201 Page 3 of 3

Revised:

05/01/2026