Senior Project Manager, Enterprise Accounts

Senior Project Manager, Enterprise Accounts at NextgenID Senior Project Manager, Enterprise Accounts at NextgenID in Vienna, Virginia Posted in 3 days ago.

Type:

full-time

Job Description:

Our enterprise clients are global technology companies, large-scale regulated enterprises, and federal agencies. Deployments span multiple countries, involve dozens of identity stations, and require coordination across hardware logistics, software rollouts, network environments, identity assurance workflows, and ongoing operational support. These are long-term, high-value relationships with significant contractual, operational, and reputational stakes

• not transactional engagements. The Senior Project Manager is the primary owner of each assigned account: the person the client calls, the person who drives delivery internally, and the person accountable for keeping the engagement on track, on scope, and at the highest standard of service. This role also owns proactive account growth
• identifying expansion opportunities and ensuring clients realize the full value of their investment. Role Fit & Non-Negotiables
• Onsite in Fairfax, VA
• no remote.
• U.S. citizen required (ITAR and government customer obligations).
• Experience managing large, complex enterprise or government accounts across multiple geographies
• you've done this and have the relationships and scars to prove it.
• PMP or equivalent certification required or in active pursuit
• this is a structured program management environment with contractual deliverables and formal governance.
• Comfortable as the primary client-facing rep for accounts of significant scale
• C-suite and senior government stakeholder engagement is part of the role.
• Drive cross-functional execution without direct authority
• engineering, operations, logistics, and client solutions all touch your accounts.
• Willing to travel domestically and internationally as account needs require. What You'll Own (90-180 Day Outcomes)
• Conduct a full account audit across all assigned clients: deployment status, open items, contractual obligations, milestones, relationship health. Present findings and a 90-day plan to leadership.
• Establish formal governance cadence per account: status meetings, executive touchpoints, milestone tracking, and a shared view of open items.
• Own and close at least one significant open delivery item per account
• a pending deployment, documentation package, rollout milestone, or backlogged configuration.
• Document each account's full scope: contracted deliverables, deployed assets, geographic footprint, identity assurance requirements, active workflows, support obligations.
• Build a risk register per account: delivery risks, relationship risks, contractual exposure, and mitigation plans.
• Map expansion opportunities across accounts: additional deployments, enrollment volume growth, new geographies, or additional identity assurance services. Key Responsibilities The Senior Project Manager owns the full lifecycle of assigned enterprise accounts
• active delivery through ongoing operations, relationship management, and account growth. Account Ownership & Client Relationship Management
• Primary point of contact and accountable owner for all assigned enterprise accounts.
• Build strong working relationships at multiple levels within each client
• operational contacts to executive stakeholders.
• Lead client status meetings, business reviews, and executive touchpoints; drive agenda, document outcomes, own follow-through.
• Communicate proactively on delivery, risks, changes, and issues
• clients should never have to ask what is happening.
• Own client satisfaction; identify concerns early, address directly, escalate when required.
• Represent NextgenID's capabilities and roadmap; position additional services where they create genuine value. Program & Project Delivery
• Own the full project lifecycle per account: initiation, planning, execution, monitoring, closeout.
• Develop and maintain project plans covering deployment schedules, software rollouts, network provisioning, identity workflow configuration, and acceptance testing.
• Manage scope, schedule, and budget; identify variances early and drive resolution.
• Coordinate with logistics, operations, and client solutions to ensure hardware delivery, site readiness, and deployment execution stay on track
• accountable for keeping it moving and the client informed.
• Track deployment status across all sites and geographies in real time; give clients accurate visibility across their full footprint.
• Track contractual deliverables, milestones, and acceptance criteria per each client's SOW.
• Maintain a live risk and issue log; escalate proactively and own the mitigation plan.
• Manage change control: document scope changes, assess impact, obtain approvals, update documentation. Identity Program Management
• Ensure identity proofing and credentialing delivery stays on track; coordinate internal teams to meet client commitments at scale.
• Monitor identity assurance workflow configuration, testing, and acceptance milestones per contract.
• Track SRIP agent readiness against program commitments; coordinate with the Client Solutions Team to align agent capacity with enrollment schedules.
• Monitor enrollment progress against contracted volumes; alert clients and leadership when targets are at risk.
• Serve as the coordination and escalation bridge between client and internal teams on operational issues. Reporting & Documentation
• Deliver regular program status reports to client stakeholders and internal leadership.
• Maintain complete project documentation per account: plans, risk registers, change logs, meeting notes, delivery records.
• Produce executive-level reporting focused on outcomes, not activity.
• Ensure all contractual documentation
• SOW deliverables, acceptance records, compliance artifacts
• is complete, signed, filed.
• Contribute to lessons learned and continuous improvement after each major phase. Account Growth & Expansion
• Proactively identify opportunities to expand scope, volume, or geographic footprint.
• Bring expansion opportunities to leadership with context: client readiness, use case, estimated value.
• Support sales and BD for renewals and expansions, including SOW development and client presentations.
• Monitor utilization of contracted services and identity station capacity; identify underutilization and close the gap with the client. Required Qualifications
• 7+ years in project management, program management, or enterprise account management in technology or managed services.
• 3+ years in senior PM roles with direct ownership of large, complex, multi-stakeholder accounts.
• PMP or equivalent required, or actively in pursuit with completion expected within 12 months of hire.
• Demonstrated experience managing deployments or programs across multiple countries or international geographies.
• Proven ability to manage senior and executive client relationships in enterprise or federal environments.
• Strong command of PM fundamentals: scope, schedule, budget, risk, change control, stakeholder management.
• Excellent written and verbal communication; able to produce executive-level documentation and lead senior stakeholder meetings.
• Experience coordinating cross-functional delivery teams without direct authority.
• Comfortable with ambiguity
• brings structure to complex, evolving programs without waiting for perfect information.
• Fully onsite in Fairfax, VA; willing to travel domestically and internationally
• no remote or hybrid.
• U.S. citizen. Preferred Qualifications
• Identity proofing, ICAM, biometrics, credentialing, or related high-assurance technology environments.
• Familiarity with IAL assurance levels, NIST 800-63, or federal identity compliance frameworks.
• Hardware-plus-software deployments: physical device logistics, site readiness, field coordination at scale.
• Prior experience with global technology enterprise clients or federal agency programs.
• Programs with international logistics components: customs, in-country coordination, carrier management.
• High-volume enrollment or credentialing operations.
• PgMP, PMI-ACP, or equivalent program management certification. Signals We Look For
• You can describe a multi-site, multi-country program you owned end-to-end
• scope, where it went sideways, how you brought it back.
• You have managed a client relationship through a difficult moment
• missed milestone, hardware failure, scope dispute
• and the relationship came out stronger.
• You communicate with clients the way they want to be communicated with: proactively, in their language, outcomes front and center.
• You get things done across teams that don't report to you. You build credibility, create accountability, and follow up without being told to.
• Your project documentation is something others actually use
• not a compliance artifact, but a live tool that drives the work.
• You spot account risk before the client does. You don't wait for a problem to become a crisis. What Success Looks Like
• Within 90 days: full account documentation complete, governance cadences running, at least one significant open delivery item per account closed.
• Clients are informed, confident, and not chasing NextgenID for updates
• the Senior PM is ahead of them.
• Deployments delivered on schedule, on scope, accepted without significant rework.
• Enrollment and operational milestones tracked in real time and communicated proactively
• no surprises.
• Risks identified before they become issues; issues resolved before they become escalations.
• At 12 months: assigned accounts are healthy, growing, and viewed as reference-quality relationships.

The Senior PM is the person clients ask for by name.