Association (HOA/ COA) Manager

Association (HOA/ COA) Manager Red Rock Realty Group Inc Birmingham, AL Job Details Full-time $70,000 - $75,000 a year 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Written communication Customer communication Teamwork Interpersonal skills Property supervision Expense management In-person customer service Driver's License Vendor relationship management Property management company experience Organizational skills Contracts Initiative Vendor contract management Managing property management budgets Project contract management Analytical thinking Full Job Description Job Summary This position is directly responsible for all aspects of managing assigned properties in the company's Association (HOA / COA) Management division. This role serves as the primary liaison to the Board of Directors and homeowners, oversees financial and operational performance, ensures compliance with governing documents and applicable laws, and coordinates maintenance, vendor services, and capital projects to protect and enhance property value and resident experience.

Reporting Relationship:

Reports to the

President Association Management Key Duties & Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following: Supervise the operation and administration of the Association in accordance with the Association's policies and procedures and the management agreement. Implement board decisions, track action items, and advise on policy, rules/regulation enforcement, and best practices (e.g. fair housing, fire/life safety, accessibility, local codes). Perform management and administrative duties as requested by the Board of Directors and in accordance with the management agreement. Act as the primary contact with the Association's Board and homeowners as needed. Effective and timely communication with the Board's designee is crucial. Respond to resident inquiries, service requests, and complaints with timely, solutions-oriented communication. Maintain agreed upon Board of Directors standards for operations and maintenance; coordinate preventive maintenance programs and seasonal readiness; oversee common-area upkeep and amenity operations. Inspect properties regularly (frequency TBD), including common areas, report repair/replacement needs to the Board and coordinate appropriate follow up as required. Procure and manage service providers for common areas and building systems. Conduct effective vendor bidding process (bidding, hiring, monitoring) that demonstrateprofessional contract management practices. Use work order management system to create, facilitate and close all maintenance requests. Manage capital improvements and special projects with the

Association's Board:

scope, RFPs, bids, contractor oversight, punch lists, and close-out. Review and approve all monthly accounts payable expenses; recommend cost controls. Review monthly financial reporting to ensure accuracy and completeness prior to submittal to the Board. Assist with/monitor the preparation of the annual operating budget. Prepare Board packages, management reports and notifications according to established time frames. Attend scheduled routine Board and Association meetings (typically after normal business hours). Other typical duties associated with homeowner association and condominium management. Other related duties as assigned.

Measures of Performance:

Ability to effectively perform the duties and responsibilities of the position. Financial performance is maintained or exceeds satisfactory levels; budget variances are within an acceptable margin; timely monthly close and board reporting. Capital projects delivered on schedule and within budget; documented punch-list close-out. Assessment delinquency rate within target as set by the Association's Board. Attendance and the ability to complete reporting, assignments, etc. in a timely manner. Resident and Board relationships are maintained to highest levels possible, and calls/emails are returned within 24 hours. Sensitive/confidential information is handled appropriately. Property curb appeal is maintained to the highest possible levels. Property setup and closeout are handled properly and professionally when gaining or losing management assignments. Complaints and issues are resolved quickly and professionally. Must adhere strictly to Red Rock Realty Group Policies and Procedures. Success in providing suggestions or ideas to Team Red Rock, which improves both Red Rockand client efficiency and profitability.

Requirements:

3-5+ years in property management with dedicated experience in association management. Strong customer service skills, a positive team oriented attitude, diplomacy and facilitation skills, and the ability to remain professional under all circumstances. Demonstrate an ability to take initiative and contribute to the success of the team and division. Excellent verbal and written communication skills. Strong organizational and analytical skills with the ability to multi-task priorities across multiple properties. Working knowledge of governing documents, budgeting, basic building systems, vendor/contract management, and collections.

Physical:

Regular property walks; ability to climb stairs, access roofs/mechanical rooms, and ability to lift up to 25 lbs as needed. Work is full-time; occasional evenings for board/annual meetings; after hours emergencies as needed. Valid AL driver's license, good driving record and proof of liability insurance. Must strive toward Red Rock's Vision and maintain Red Rock's Values in all endeavors.

Pay:

$70,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Homeowner Association or Condominium Association Management:

3 years (Required)

Work Location:

In person