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Job Description
Assistant Community Manager Workuity Chandler, AZ Job Details Full-time $19 - $22 an hour 22 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Customer communication Records maintenance Sales support Teamwork Community management Interpersonal skills Computer literacy English Mail distribution Host/hostess experience High school diploma or GED Technical Proficiency Stakeholder relationship building Full Job Description Job Overview At Workuity, our number one commitment to our members is extraordinary customer service. The Assistant Community Manager serves as the face of the company and is the first line of contact for members, guests, and vendors, greeting everyone with a smile to ensure they feel comfortable at all times. As the Assistant Community Manager, you are the heartbeat of the space. You will work side-by-side with the Operations Manager to ensure the building runs flawlessly, members are thrilled, and vacancies are filled. This is a dynamic role blending hospitality, operations, sales, and event planning. This is a highly detailed, fast-paced position that requires a tech-savvy professional who can masterfully multitask, prioritize tasks, and establish clear boundaries. We are looking for someone who is highly reliable and a self-motivated self-starter. You will be deeply involved in internal communications, public relations, social media, events, content creation, and sales support. Duties and Responsibilities The responsibilities for this role include, but are not limited to, the following:
Member Experience & Operations The Ultimate Host:
Greet members and guests with warmth and enthusiasm, answer phones, and deliver stellar customer service.
Community Cultivation:
Connect members with one another to foster collaboration and a tight-knit community feel.
Onboarding:
Welcome and onboard new members and their teams utilizing established checklists. You will also be responsible for conducting welcome meetings for new members.
Record Keeping:
Maintain precise and accurate member records, including maintaining and updating the database of members.
Mail Logistics:
Receive, sort, and deliver incoming mail and packages helping members complete all paperwork to receive mail at location. You will be responsible for strictly following
USPS 1583
procedures for mail.
Facility Support:
Help track, monitor, and report on center needs, which includes maintaining cleanliness, stocking, and general facility upkeep.
Safety & Security:
Act as the back-up safety point of contact and occasionally handle opening and closing procedures for the location.
Technology Support In-House Tech:
Assist the member community with using standard in-house technology.
Hardware Setup:
Help members set up local printers and troubleshoot basic connectivity.
Digital Trends:
Stay continuously up-to-date with emerging digital technology trends.
Marketing & Community Engagement Internal Marketing:
Collaborate closely with corporate marketing to drive internal initiatives and report findings back to the Community Manager.
Relationship Building:
Build strong, professional relationships with customers and industry professionals.
Events & Programming Event Management:
Create, organize, and manage community events designed to boost brand awareness and engagement.
Educational Seminars:
Coordinate, set up, tear down Center of AI meetings as needed.
Hospitality:
Arrange and set up catering needs for community gatherings.
Sales Support Tours & Inquiries:
Conduct professional property tours and follow up with prospective members when the sales team is unavailable.
General Assistance:
Take on any additional tasks directed by management to ensure the center runs smoothly and member needs are fully met.
Who You Are Communication:
Exceptional verbal, written, interpersonal, and presentation skills.
Mindset:
Must be upbeat, outgoing, highly positive, and a natural critical thinker/problem-solver.
Collaboration:
Strong ability to work independently while remaining a dedicated team player who leads by example. You must be highly supportive of both the team and our members.
Boundary Setting:
Proven capability to set clear boundaries with both the staff team and center members.
Reliability:
You are dependable, punctual, and highly reliable in your day-to-day duties. Availability is Monday - Friday between 7:30am - 5:00pm, with occasional evening and weekends if necessary.
Language & Tech:
Must be able to read and write English fluently and possess foundational computer skills. Physical Requirements Ability to stand, walk, sit, and stay focused/alert for extended periods of time. Capability to regularly reach, bend, stoop, and wipe surfaces. Ability to safely lift and carry supply trays or heavy packages weighing between 10 to 50 lbs. Ability to hear and communicate effectively in a loud, bustling coworking environment. Preferred Experience (Plus but not required) Proven work experience as a community manager, host, or similar hospitality/coworking role. Hands-on experience with social media management and knowledge of online marketing. Experience planning and leading community initiatives. A college degree is preferred, but equivalent experience will be considered.
Pay:
$19.00 - $22.00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
Education:
High school or equivalent (Required)
Experience:
hospitality: 1 year (Preferred)
Language:
English (Required) Shift availability: Day Shift (Required)
