General Manager

General Manager Westhome - 4.3 Hollywood, CA Job Details Full-time $100,000 - $115,000 a year 15 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Qualifications Teamwork Fair Housing Act Property management tools Customer service Real estate law Microsoft Office Managing budgets in a finance role Bachelor's degree Property management company experience Organizational skills Managing property management budgets Accounting experience within real estate Full Job Description Summary This position requires full-time onsite work. Accountable to maintain and enhance the value of the company portfolio and maximize the returns on behalf of the investment strategy, the residents, and the properties. Direct oversight of all operational aspects of a lease-up property of 100 to 400 units, including management reporting to leasing and marketing outreach. Ensure the financial performance of the property within the portfolio while providing exceptional service to residents and creating a professional and desirable environment. Constantly strive for improvements and a proactive approach to market trends. Essential Duties and Responsibilities include the following but are not limited to: Oversee day-to-day onsite operations and upkeep of assigned property. Assist in the preparation of the annual operating budget and guide onsite staff to translate budget goals into appropriate action. Adhere to accurate weekly and monthly reporting schedules on behalf of property activities, including Accounting Month End and accounts receivables/payables. Prepare financial documentation regarding reclassing, accruals, and variance reporting. Maintain records on all deposits for reporting purposes. Recommend and implement cost effective programs and alliances contributing to property profitability. Responsible for maintaining budgeted expectations, including revenue and controllable expectations. Direct day-to-day onsite activities for loss prevention, risk management, safety/security, maintenance, marketing, and physical outside and inside appearance factors. Track and report lease obligations and delinquent accounts. Review, analyze and interpret market data to identify emerging trends that may impact the performance of the portfolio and work with the Asset Manager to develop and implement market plans driving occupancy and revenue growth. Engage and oversee outside vendor services to maintain the smooth operations of property, including scheduling, pricing structure, and insurance requirements. Develop a network of emergency services for immediate onsite response. Partner with construction and maintenance team for onsite make ready coordination and unit punch lists. Manage process for onsite property inspections and adhere to a well-maintained portfolio appearance. Oversee Maintenance Supervisor and establish standards to continually evaluate service needs and support. Develop necessary timeline for capital replacement items such as HVAC, roofs, exterior surfaces, etc. Ensure property maintenance team members comply with company standards with respect to responding and completing resident service requests. Maintain and encourage a friendly and welcoming onsite environment for residents and property representatives. Strive for full capacity lease-up and assist in designing appropriate marketing campaigns for continued stream of prospects. Responsible for all resident communications to be distributed and ensure compliance with SOP's and local ordinances. Manage onsite resident relationships and coordinate requests for repairs or maintenance, lease issues, or other resident concerns. Ensure all leads are responded to in a timely manner via media technology, phone, or walk-ins; track for reporting and follow through. Responsible for approving and maintaining documentation for leases, renewals and terminations, resident files, and corporate files required for all levels of compliance. Oversee process of all move-ins and move-outs for assigned community. Establish outreach programs to enhance property visibility with businesses and organizations for potential residents. Develop and implement resident retention programs (i.e., events, business outreach, promotions, resident functions, etc.). Other onsite duties, as assigned. Competencies Ability to formulate and implement strategies that will add value to portfolio. Execute on opportunities to optimize community, financial, and team performance. Demonstrated cross-functional collaboration and results oriented. Proven track-record working in a "contributor culture" with internal and external customers. Customer-centric orientation with proven track-record of developing and acting on customer insights. Ability to assist in the preparation of operating budgets and marketing programs. Strong verbal/written communication abilities and effective interpersonal skills. Meticulous attention to detail with strong organization/project management skills. Delivers results and has a strong sense of initiative and identifying best practices. Intuitive problem solver and able to work independently. Team-oriented individual with ability to prioritize tasks who is comfortable working in a fast-paced, entrepreneurial onsite environment. A hands-on manager dedicated to consistently meeting and exceeding goals. Reliable and dependable. Qualifications Minimum 5+ years' experience managing one or more multifamily properties onsite. Minimum 1+ year(s) of leasing experience in a high-volume and/or lease-up property required. Ability to exceed customer service expectations, drive revenue, and manage budgets. Proficient in MS Office, specifically Excel and relevant databases and property management software. Knowledge of Fair Housing Laws, real estate laws, and property management principles. Bachelor's Degree or equivalent experience. Physical Requirements and Working Conditions Works in an onsite, office environment. Regular onsite presence required to manage daily property operations. Frequently stands, walks, and interacts with onsite staff, residents, and vendors. Frequently speaks, reads, writes, and uses a computer keyboard and telephone. Occasionally bends, stoops, kneels, and reaches. Occasionally lifts, carries, pushes, and pulls materials and objects up to 50 pounds or heavier, with assistance and/or the use of proper equipment. Other Requirements Must have reliable transportation. Scheduling flexibility is required. May be assigned an irregular work schedule, including weekends, early mornings, evenings, and holidays. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

EQUAL OPPORTUNITY EMPLOYER

Westhome is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

Job Type:

Full-time Pay:

$100,000.00 - $115,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Paid training Vision insurance

Work Location:

In person