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Job Description
This recruitment is limited to 100 applicants; we encourage all qualified candidates to apply as soon as possible.
Please note:
this position is a field position providing support services to sworn officers in daily operations. Under immediate supervision of a Police Sergeant or other assigned senior, supervisory, or management staff, provides a wide variety of non-sworn technical and administrative law enforcement support services in support of Police Department operations and services. This is an entry-level classification which is responsible for performing the more routine and less complex non-sworn law enforcement assignments while learning City policies and procedures. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Performs a range of parking enforcement and vehicle abatement duties; patrols City and marks vehicles; issues parking citations; has abandoned vehicles towed. Assists in the processing and filing of police records. Testifies in court as required. Registers sex and health and safety offenders Responds to routine and non-hazardous calls for service; takes and prepares reports including those involving lost and found property, shoplifting, cold burglaries, and stolen property. Inventories, tracks, logs, and processes evidence seized in relation to criminal cases. Physically searches prisoners prior to transport to various facilities; independently transports prisoners to county jail or to the county hospital; transports juveniles to juvenile hall. Assists officers in witness and/or crime scene searches; participates in evidence collection. Provides customer service over the phone and at the front counter; receives and responds to complaints from the public; photocopies and distributes requested reports to the public and various agencies; releases impounded vehicles; manages multiple phone lines, forwards calls, and takes and provides phone messages. Coordinates volunteer program and other programs as assigned. Performs a full range of related duties in support of department operations; provides traffic and crowd control, citation sign offs, and car seat inspections; and performs fingerprinting for prisoners and the public and performs other administrative duties as assigned. Enters and maintains accurate data and information into the California Law Enforcement Telecommunications System (CLETS) including stolen vehicles and missing and unidentified persons. Maintains accurate records and files; prepares reports, correspondence, and a variety of written materials. May be assigned to work special events. Performs related duties as required. The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
Standard law enforcement information, communications, and record keeping terminology. Basic law enforcement theory, principles, and practices and their application to a wide variety of services and programs. Methods and techniques of assessing and resolving community needs. Principles and practices used in collecting, processing, and logging evidence. Self-defense principles and practices. Location of major streets, public places, and landmarks in the City of Oakley. Modern office procedures, methods, and computer equipment. Computer applications such as word processing, spreadsheet, and database applications. Automated law enforcement information systems and procedures. English usage, spelling, grammar, and punctuation. Public and agency desk procedures and methods for providing services and information including those related to collecting, maintaining, and releasing information, records, files, and documents. Law enforcement record keeping and records management principles, procedures, techniques, and equipment. Departmental and City organization, operations, and services. Methods and techniques for communicating with diverse populations City and mandated safety rules, regulations, and protocols. Research and report writing techniques. Customer service principles and practices. Pertinent federal, state, and local laws, codes, and regulations and department rules, policies, and procedures.
Ability to:
Use sound judgment in following and applying pertinent federal, state, and local laws, codes, and regulations. Organize and prioritize work assignments. Understand the organization, operation, and services of the City, the Police Department, and of outside agencies as necessary to assume assigned responsibilities. Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person. Exercise good judgment in maintaining critical and sensitive information, records, and reports. Type and enter data accurately at a speed necessary for successful job performance. Work varied hours including evenings, weekends, and holidays. Perform a variety of non-sworn law enforcement activities. Prepare factual, clear, and concise crime reports. Direct and control traffic during special events or other emergency situations. Analyze situations and adopt a course of action. Remain calm under emergency situations. Research and maintain records, logs, and files. Operate and use modern office equipment including a computer and various software packages. Operate specialized automated law enforcement information and communication systems including public safety computer systems to access and maintain data. Deal tactfully and courteously with the public and law enforcement personnel. Respond to requests and inquiries from the general public. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work.
EDUCATION AND EXPERIENCE GUIDELINES
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education and Training:
Equivalent to completion of the twelfth grade.
Experience:
One year of work experience that demonstrates a general aptitude for working with the public in a multi-task environment.
Licenses and Certificates:
Possession of a valid driver's license and a satisfactory driving record must be maintained throughout employment. The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. The City will engage in a timely, good faith interactive process to identify reasonable accommodations to enable qualified individuals to perform the essential job functions.
Environment:
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Employees may be required to work evenings, weekends, overtime and split shifts.
Physical:
When assigned to an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. When assigned to the field, must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, and bend, to climb and descend ladders; and to operate a motor vehicle and visit various City sites; vision to inspect crime scene or traffic conditions. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards, with exposure to hazardous materials in some site locations. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 40 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.
Vision:
See in the normal visual range with or without correction.
Hearing:
Hear in the normal audio range with or without correction.
Background:
Due to the access to sensitive information and evidence items, a thorough background investigation will be completed on candidates prior to a position being offered.
