Interim Program Manager

Interim Program Manager Oxnard, CA Job Details Full-time $75,920 a year 1 day ago Qualifications Employee onboarding Computer operation Spanish Community outreach programs Budget management Reputation management Guest relations Operations management Volunteer management Phone communication Event coordination Customer service Facilities management Local agency collaboration Shuttle driving Mid-level Performance management Driver's License Supervising experience Managing budgets in a finance role Team management Case management Substance abuse Safe environment creation Organizational skills Stocking Computer skills Strategic partnerships Onboarding process management Associate's degree 2 years Communication skills Crisis intervention counseling Overseeing training Community resource coordination Stakeholder management

Full Job Description Status:

Full-Time, Exempt, Interim |

Payrate:

$75,920.00/annually |

Schedule:

Monday - Friday 8:30 am - 5:00 pm (On call and weekend availability may be required)

End Date:

TBD Reports to:

Regional Director, Emergency Services Department:

Emergency Services Region:

Ventura County Job Summary:

The Program Manager is responsible for overseeing the day-to-day operations of the Emergency Shelter Program and ensuring a guest-centered and housing-focused approach. Key duties include coordinating program services, developing community partnerships, and supervising staff, including navigation and outreach teams. This position contributes to maintaining facility security, managing budgets, and fostering positive relationships with community partners, while upholding the agency's values and mission.

Essential Duties and Responsibilities:

Emergency Shelter Program Goal:

Ensure a safe, housing-focused and client-centered shelter that maintains accurate data and strong communication with community partners Oversee guest services and ensure a guest-focused, trauma-informed delivery Coordinate with internal teams ensuring a housing-focused operation Encourage and discuss progress toward housing with shelter guests Coordinate calendars and services provided by partner agencies Oversee the collection and distribution of donations Assist with monitoring facility security and maintenance Ensure enforcement of our good neighbor policies Assist with securing necessary resources Oversee collection, input, and distribution of intakes/summary sheet /reports Develop new partnerships with other agencies in order to enhance our current services Manage program budget Facilitate Resident Advisory Council and partnership meetings

Community Relations Goal:

Positively advance agency's reputation in the broader community Maintain active involvement with neighbors, program partners, and community service organizations Attend meeting with various stakeholders, partners, and organizations

Staff Management and Support Goal:

Elicit optimal performance from staff and promote Mercy House values Provide oversight and lead by example in the direction of reporting staff Oversee the onboarding of new direct reports and coordinate on going trainings Foster a spirit of teamwork and culture that is consistent with the agency's values Maintain transparent communication with staff, supervisors, and all agency partners. Appropriately communicate organization information through group meetings, one-on-one meetings, emails, and regular interpersonal communication Assist and cover shifts including operating a shuttle bus for shelters that operate a shuttle Assist in various aspects of staff's duties Assist in coordinating and managing on-site volunteers Assist in coordinating and managing special group events and holiday events Provide crisis/conflict intervention Conduct 90-day, midyear, and annual reviews Miscellaneous Must participate in networking functions and community meetings Attend staff meetings and training workshops as needed Assist with general duties (stocking supplies, copies, fax, phone calls, etc.) Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications Perform ad hoc projects as appointed by

Supervisor Requirements:

Education and Experience Associate's degree and at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and addictions issue Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs Ability to perform crisis intervention as needed Ability to complete job duties that are guest-focused, trauma-informed, and housing-focused Must have a valid CA drivers' license General Ability to work effectively with a diverse population; plan, organize and prioritize duties; speak effectively before small groups; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others Dependability, responsibility and the ability to communicate effectively and respectfully are required skills Desired skills include organizational skills, strong written and verbal communication skills, strong creative thinking skills, attentiveness to details and being customer oriented Fluency in Spanish is of significant value Physical Requirements Ability to lift, bend, push, and pull up to 50 pounds Prolonged periods sitting at a desk and working on a computer