Case Manager

We are looking for a Case Manager to join a Contract position supporting formerly homeless adults in San Francisco, California. This role focuses on helping residents maintain stable housing, access essential services, and improve daily well-being through consistent, person-centered support. The ideal candidate is organized, compassionate, and comfortable balancing direct client engagement with accurate documentation and administrative follow-through.

Responsibilities:

• Oversee a high-volume tenant caseload and provide individualized support plans tailored to housing stability, wellness, and personal goals.
• Meet with residents regularly through outreach, intake discussions, follow-up visits, and ongoing assessments to identify needs and coordinate services.
• Build trusting relationships with tenants and use proactive engagement and problem-solving techniques to strengthen housing retention.
• Help residents secure and maintain public benefits, manage recurring rent obligations, and address barriers that may affect tenancy.
• Partner with property staff during unit walkthroughs, pest control visits, and habitability follow-up to address living environment concerns.
• Connect residents with community resources such as healthcare, behavioral health, recovery support, and employment programs, and encourage successful participation.
• Organize tenant activities, group events, and community-building opportunities that promote connection and a supportive residential environment.
• Respond to urgent tenant situations with calm de-escalation, coordinate appropriate interventions, and elevate concerns involving safety, abuse, or neglect when required.
• Keep case files current through timely documentation, record maintenance, data entry, and confidential handling of tenant information.
• Collaborate with internal teams, external service providers, and hotel staff while participating in recertification efforts, check distribution support, and scheduled meetings.