CalAIM Community Supports Supervisor

CalAIM Community Supports Supervisor City Net - 3.0 Santa Maria, CA Job Details Full-time $70,304.00 - $80,142.40 a year 2 hours ago Benefits Health insurance Dental insurance Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Referral program Qualifications Managed care Electronic health records (EHR) management Harm reduction Fair Housing regulations Real estate law Driver's License Supervising experience Data management Team management Conflict management Data analytics Landlord-tenant law Full Job Description Position Overview The Community Supports Supervisor provides oversight of Community Supports Case Managers delivering housing-related services to Medi-Cal members experiencing or at risk of homelessness through California's CalAIM initiative. This position ensures quality delivery of the Housing Trio services (Housing Transition Navigation Services, Housing Tenancy and Sustaining Services, and Housing Deposits) and Transitional Rent benefits, while maintaining regulatory compliance, staff development, and program performance. The Supervisor coordinates with Managed Care Plans, Enhanced Care Management providers, behavioral health agencies, and community partners to achieve housing stability outcomes for members. The community Supports Supervisor ensures systematic coordination of services through a community-based, interdisciplinary, trauma informed, harm reduction and person-centered approach. Key Responsibilities Program Supervision Provide individual and group supervision to Community Supports Case Managers. Review and approve housing assessments, housing support plans, and service authorizations. Ensure adherence to trauma-informed care, Housing First, harm reduction, and person-centered practice principles. Provide consultation on complex cases involving multiple barriers to housing or requiring coordination across multiple systems. Quality Assurance and Compliance Monitor service delivery for compliance with City Net and DHCS Community Supports Policy Guide. Conduct case file reviews and documentation audits. Ensure housing settings meet HUD quality standards or state habitability requirements. Track quality metrics, housing outcomes, and service utilization data. Staff Development and Training Onboard and train new Case Managers on Community Supports services, housing navigation, landlord engagement, and tenant rights. Provide ongoing professional development on Fair Housing law, reasonable accommodations, Transitional Rent requirements, and coordination with BHSA Housing Interventions. Conduct performance evaluations and identify skill development needs. System Coordination Coordinate member referrals, service authorizations, and billing requirements. Facilitate partnerships with ECM providers, county behavioral health agencies, Coordinated Entry Systems, public housing authorities, landlords, and homeless service providers. Ensure effective referral pathways and warm hand-offs between housing services and other supports. Data Management and Reporting Monitor caseload ratios, productivity standards, and authorization timeframes. Participate in MCP monitoring activities and quality improvement initiatives. Landlord and Community Relations Build and maintain relationships with landlords, property managers, and affordable housing providers. Address landlord concerns and facilitate dispute resolution. Develop strategies to expand housing options and overcome discrimination. Represent the program in community coalitions and housing collaborative meetings. Team Leadership Provide leadership to build an effective, trauma-informed team. Manage scheduling, coverage, and resource allocation. Foster a culture of collaboration, cultural responsiveness, and member-centered practice. Support staff wellness and prevent burnout through appropriate supervision and workload management. Address staff concerns and facilitate conflict resolution. Direct Service Provision Maintain a limited caseload of members with complex housing barriers. Provide backup coverage for Case Managers as needed. Respond to escalated member or landlord concerns and housing crises. Model best practices in housing navigation, tenancy sustaining, and landlord engagement. Required Qualifications Minimum 3 years of experience in care management, case management, or care coordination for individuals with complex medical, behavioral health, and/or social needs Minimum 2 years of supervisory or leadership experience overseeing housing or case management staff Deep expertise in homelessness, housing barriers, trauma-informed care, and Housing First principles Comprehensive knowledge of HUD programs, permanent supportive housing, rental subsidies, tenant rights, landlord-tenant law, and Fair Housing regulations Understanding of Medi-Cal managed care, CalAIM Community Supports, and BHSA Housing Interventions Strong leadership, coaching, and performance management skills Excellent communication, interpersonal, and conflict resolution abilities with diverse stakeholders Proficiency with electronic health records, data analysis tools, and care management software Valid driver's license and reliable transportation for community-based oversight Eligibility to drive company vehicles. For insurance purposes, drivers of City Net vehicles must be at least 21 years old, have held a valid driver's license for at least four years, and must be able to pass a review of their motor vehicle report. Ability to pass background check and meet provider credentialing requirements Preferred Qualifications Master's degree in Social Work (MSW), Counseling, Public Administration, or related field LCSW, LPCC, LMFT, or Certified Housing Navigator credential Experience with CalAIM Community Supports program implementation and oversight Experience with Coordinated Entry Systems, HMIS data management, and housing outcome measurement Knowledge of behavioral health systems, substance use disorder treatment, and coordinating with county behavioral health agencies Bilingual proficiency in Spanish or other languages commonly spoken in the service area Lived experience with homelessness or housing instability Work Environment and Physical Requirements This position is based in an office setting with regular travel to housing sites, community locations, landlord meetings, and member homes for staff supervision and program oversight. Work may require occasional evening or weekend hours to support staff and member needs. Physical requirements include ability to drive, walk, climb stairs, and access various housing settings.

Our Organization :

City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.

Benefits :

We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to: Health insurance (HMO and PPO options. City Net pays 100% of the employee premium for our baseline plan) Paid time off Retirement plan (401k with employer matching contributions) Dental insurance Vision insurance Life insurance (Employer paid group term life and voluntary life) Referral program Parental leave Professional development assistance Employee assistance program Wellness Reimbursement Program Company Vehicles, iPhones, Laptops, and Tablets Career Pathing, Raises, Recognition & Rewards Early Earned Wage Access Credit Union Preferred Partnership Visit https://citynet.org/careers for further details.

Diversity, Equity, Inclusion, and Belonging:

Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds.

Note:

We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school). City Net's programs follow Housing First and Harm Reduction service models.

NOTE :

The City Net Outreach Line is intended for individuals experiencing homelessness. Please DO NOT contact the outreach line with questions regarding hiring or job applications. Intentionally doing so may disqualify you from the position. Instead, please reach out to