Community Manager

Community Manager (Housing Authority-Owned and Managed Apartment Community) FLSA Status - Non-exempt Position Summary The Community Manager is responsible for the overall management, operations, occupancy, financial performance, and resident satisfaction of a housing authority-owned apartment community. This position ensures compliance with federal, state, and local housing regulations while fostering a safe, welcoming, and well-maintained community for residents. The Community Manager oversees leasing and resident services, coordinates maintenance activities, and serves as the primary representative of the housing authority at the property.

Reports To:

Multi-Site Property Manager / Deputy Director Essential Duties and Responsibilities Property Operations Supports the Multi-Site Property Manager with managing the day-to-day operations of the apartment community. Ensure the property is maintained in a safe, attractive, and sanitary condition. Conduct regular inspections of buildings, grounds, common areas, and vacant units. Promote a culture of teamwork, accountability, and excellent customer service. Leasing and Occupancy Assists Multi-Site Property Manager with all leasing activities, including marketing, applications, waiting lists, move-ins, and move-outs. Maintain high occupancy levels of 98% while adhering to housing authority policies and fair housing requirements. Ensure accurate tenant files and documentation. Process annual and interim recertifications as required by applicable housing programs Resident Relations Foster positive relationships with residents and community stakeholders. Address resident concerns, complaints, and disputes professionally and promptly. Coordinate resident meetings, community events, and resident engagement initiatives. Promote a respectful and inclusive living environment.

Compliance Ensure compliance with:

HUD regulations Low-Income Housing Tax Credit (LIHTC) requirements (if applicable) Housing Choice Voucher (HCV) requirements Fair Housing laws Housing authority policies and procedures Prepare for audits, inspections, and agency reviews. Maintain accurate records and reports. Financial Management Assist Multi-Site Property Manager prepare and administer operating budgets. Monitor revenues and expenses to achieve financial goals. Ensure timely rent collection and follow established delinquency procedures. Prepare monthly financial and occupancy reports. Community Development Collaborate with resident service coordinators and community partners. Support programs that improve resident well-being and self-sufficiency. Participate in planning for property improvements, renovations, and redevelopment projects. Knowledge and Skills Knowledge of HUD regulations and affordable housing programs. Strong leadership and team management skills. Excellent customer service and conflict-resolution abilities. Budgeting and financial management experience. Strong written and verbal communication skills. Proficiency in property management software and Microsoft Office applications. Ability to interpret and apply regulations, policies, and procedures. Physical Requirements Ability to walk the property and inspect units. Ability to climb stairs and access all areas of the community. Ability to lift up to 25 pounds occasionally. Ability to work both indoors and outdoors in varying weather conditions. Key Performance Indicators (KPIs) Occupancy rate achievement Rent collection percentage Budget adherence Resident satisfaction scores Compliance audit results Required Qualifications Education High School Diploma or Equivalent Experience Three to five years of progressively responsible property management experience. Experience with affordable housing, public housing, Section 8, LIHTC, or other subsidized housing programs preferred. Certifications (Preferred) Certified Occupancy Specialist (COS) Housing Credit Certified Professional (HCCP) Certified Apartment Manager (CAM) Public Housing Manager (PHM)