Assistant Community Manager

Assistant Community Manager Norwalk, CT Job Details Full-time $21 - $29 an hour 1 hour ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Meeting minutes Record keeping Property management tools Operations management LIHTC Phone communication Regulatory compliance Yardi Filing Routine inspections Mid-level Improving operational efficiency CMMS Customer inquiry handling Administrative experience Property maintenance Real estate administrative experience Bidding project phase OneSite Conflict management Vendor relationship management Contracts Annual budget preparation Maintenance management Request for proposal Phone etiquette Escalation handling Communication skills Regulatory compliance management Tenants Full Job Description Job Overview The Assistant Manager of Community Associations supports the day‑to‑day management and operations of assigned community associations. This role assists the Community Association Manager (CAM) in ensuring compliance with governing documents, providing excellent customer service to residents and board members, coordinating vendors, and maintaining the overall appearance, financial health, and operational efficiency of the communities. Community Operations & Administration Assist in managing daily operations of assigned community associations. Respond to escalated homeowner inquiries that cannot be appropriately handled by the client care team or volume specialist team members, in a timely and professional manner. Provide assistance with Company's after hours on-call protocol in rotation with other team members. This task is expected to occur up to 4x per year in this role. •additional compensation to be afforded when on-call. Board & Meeting Support Assist with preparation for board and committee meetings, including agendas, board packages, and recording and posting minutes. Follow up with team members between meetings and prior to board package production for their tasks and deliverables as well as to gather respective reports and correspondence to include in the board package Prepare for and coordinate annual, budget and special meetings the any assigned community associations including but not limited to tracking meeting dates, board terms and seats up for election, drafting notice of meetings, board openings notices, ballots and other materials, collecting and tracking ballots received, and preparing the CAM for the meeting appropriately on the meeting date. Attend meetings as needed to provide operational support and follow‑up on action items. Maintain accurate records of board decisions and community files. Contract Support Support contract administration, including tracking renewals, insurance certificates, and compliance. Submitting RFPs to vendors and following up on bids from contractors when applicable. Evaluating proposals for differences and summarizing for the Manager's review and distribution to the Board Vendor & Maintenance Coordination Assist in coordinating maintenance requests, repairs, and capital projects. Communicate with vendors regarding scheduling, scope of work, and follow‑up. Conduct site inspections as the case may require ensuring community standards and contract compliance. Report maintenance issues and safety concerns promptly. Compliance & Risk Management Help ensure compliance with local, state, and federal regulations affecting community associations. Maintain accurate and organized association records and files. Review and track violation reports and follow up on outstanding violations as needed for escalation or closure. Qualifications Proven experience in property management or real estate administrative roles with familiarity in property leasing and customer service is preferred. Knowledge of LIHTC programs, Yardi software, OneSite platform, and CMMS systems is highly desirable. Excellent communication skills with professional phone etiquette and conflict resolution abilities. Demonstrated ability to handle multiple tasks efficiently and accurately . Experience in facilities management or property maintenance coordination is a plus. Ability to work collaboratively within a team while maintaining a positive attitude under pressure. Pay commensurate with experience.

Pay:

$21.00 - $29.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person