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Director of Residences
Job
Career Group Inc.
Miami, FL (In Person)
Full-Time
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Job Description
Location:
Miami Beach, FL | Multi-State Residential Portfolio We are seeking an experienced Director of Residences to oversee the operations, maintenance, and continuous improvement of a portfolio of ultra-luxury residences located on the East Coast, to be based in Miami Beach. This is a highly visible, hands-on leadership role requiring a unique blend of estate management, project oversight, hospitality, and facilities expertise. The ideal candidate is equally comfortable managing a major renovation, coordinating a principal arrival, leading emergency preparedness efforts, and developing high-performing property teams. Key Responsibilities Estate Operations- Maintain overall responsibility for the condition, readiness, and day-to-day operations of all residences.
- Establish and uphold operating standards, procedures, and service protocols across the portfolio.
- Conduct regular inspections, proactively identify issues, and ensure timely resolution.
- Coordinate seasonal transitions, principal travel, guest visits, and special events.
- Maintain comprehensive property records, inventories, warranties, vendor information, and operational documentation. Capital Projects & Property Improvements
- Lead all phases of capital projects, renovations, and property improvements from planning through completion.
- Develop budgets, timelines, and project scopes; monitor progress and manage approved expenditures.
- Serve as the principals' representative with architects, designers, contractors, and consultants.
- Maintain project tracking systems and provide regular updates to leadership. Vendor & Maintenance Management
- Build and manage a best-in-class network of contractors, service providers, and specialty vendors.
- Oversee preventive maintenance programs covering all building systems, grounds, pools, docks, security systems, and specialty assets.
- Manage inspections, regulatory compliance, and emergency repairs.
- Review proposals, contracts, invoices, and change orders while ensuring quality, accountability, and cost control. Safety, Security & Emergency Preparedness
- Develop and maintain emergency response plans for all residences.
- Lead storm preparedness efforts, including hurricane readiness for Florida properties.
- Partner closely with security teams to oversee access control, surveillance systems, and life-safety protocols.
- Serve as the primary operational contact during property-related emergencies. Vehicles & Estate Assets
- Oversee maintenance, registration, insurance, and readiness of all estate vehicles and equipment.
- Coordinate management of marine assets and dock operations where applicable.
- Maintain service schedules, records, and replacement planning for estate equipment and specialty assets. Team Leadership
- Recruit, train, develop, and manage household and property staff across all locations.
- Foster a culture of accountability, discretion, service excellence, and proactive problem-solving.
- Ensure staffing levels appropriately support principal, guest, and operational needs. Qualifications
- 10+ years of leadership experience in estate management, luxury residential operations, hospitality, or related environments.
- Significant experience managing multiple high-end residences for UHNW principals.
- Strong knowledge of residential construction, building systems, preventive maintenance, and capital projects.
- Proven ability to lead teams, manage vendors, and oversee complex operations across multiple locations.
- Exceptional organizational, communication, and project management skills.
- Financially savvy with experience managing budgets, contracts, and vendor negotiations.
- Comfortable producing executive-level reports and maintaining detailed operational systems.
- Willingness to travel regularly between properties and respond to urgent matters outside traditional business hours.
- Proficiency with modern workplace and project management tools. Preferred
- Luxury hospitality background (Forbes Five-Star, Leading Hotels of the World, or similar).
- Experience with marine operations and vessel management.
- Familiarity with New York co-op, condominium, and landmark property requirements.
- PMP certification or equivalent project management training.
- Bilingual English/Spanish.