Tenant Services Administrator 1 (0-2 years)

Description We are looking for a detail-oriented Tenant Services Administrator 1 to support day-to-day tenant relations and lease administration activities. This role is ideal for someone early in their career who enjoys delivering responsive customer service, maintaining accurate property records, and helping create a positive experience for tenants and internal stakeholders. This is a Long-term Contract position offering the opportunity to build hands-on experience across property operations, reporting, and service coordination within a fast-paced environment.

Responsibilities:

• Respond to tenant questions, service concerns, and general requests in a timely and attentive manner to maintain strong occupant satisfaction.
• Assist with lease administration tasks by organizing documentation, tracking key dates, and supporting renewal processing and related follow-up.
• Maintain accurate records for deposits, tenant accounts, and property files while helping ensure information is current within management systems.
• Prepare recurring reports on occupancy, tenant activity, and service trends to support monthly operational review and decision-making.
• Coordinate with property teams, vendors, and internal partners to help resolve complaints, schedule inspections, and support building service needs.
• Update and manage data in property management platforms such as Yardi, AppFolio, or similar software with a strong focus on accuracy and completeness.
• Support routine property inspections and quality checks by documenting findings, tracking open items, and helping ensure timely resolution.
• Contribute to basic accounting-related administrative tasks, including record verification and assistance with tenant billing or payment documentation as needed. Requirements
• 0-2 years of experience in customer service, property administration, or a related support role.
• Strong verbal and written communication skills with the ability to interact effectively with tenants and internal teams.
• Familiarity with lease documents, renewals, deposits, complaints handling, or tenant service processes is preferred.
• Proficiency with property management software such as Yardi, AppFolio, or comparable systems is an advantage.
• Comfortable preparing monthly reports, maintaining organized records, and managing multiple tasks with attention to detail.
• Basic understanding of property operations, inspections, security awareness, and administrative accounting support is helpful.
• Ability to work in a collaborative environment, prioritize responsibilities, and provide dependable service in a fast-moving setting.

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