Storage Property Assistant Manager

Company History All Aboard Storage is a family-owned and operated business founded in Volusia County. Since our establishment in 1983, we have expanded to 30 locations throughout Volusia, Seminole, St. Johns, Lake, and Flagler counties. Through our dedication to our customers, we have been voted the No. 1 storage facility by the Daytona Beach News-Journal Reader's Choice Award for over 25 years. We are also proud to have been recognized as one of the Top 10 Employers to Work for by the Daytona Beach News-Journal! At All Aboard Storage, our success is built not only on growth, but on the values that guide how we work every day. We are committed to always practicing Kaizen through continuous improvement, collaborating and communicating positively as a team, acting with professionalism, and remaining community-minded in the way we serve our customers and support the areas where we live and work. Job Location We are hiring for an Assistant Manager position at 2728 W 25th Street, Sanford, FL 32771 Training This position begins with a one-week training program with our Training Coordinators, followed by hands-on experience in the office. During this time, new hires will complete a 90-day onboarding checklist that includes training in Standard Operating Procedures, company policies, and software systems. Employee Schedule Our hours of operation are Mondays through Fridays from 9 AM to 6 PM, Saturdays from 9 AM to 5 PM, and closed Sundays and major holidays. Storage Property Managers and Storage Property Assistant Managers alternate working every other Saturday. They also organize their preferred•(1) schedule among themselves every month, abiding by four ten hour shifts with three days off. •(1) While the Scheduling team actively attempts to meet each and every preference, an occasion may arise in which the schedule preferences cannot be met in their entirety. Job Description As a Storage Property Assistant Manager, you will assist the Storage Property Manager in guaranteeing customer satisfaction, ensuring impeccable property appearance, and exceeding financial goals in order to promote company growth. As you will be working alongside the Storage Property Manager, this role requires the ability to work both individually and collaboratively. Primary Responsibilities There are three main aspects of the Storage Property Assistant Manager position: salesmanship, property management, and customer service. 1.

Salesmanship:

Selling Space and Merchandise to Our Customers ✓ Physically taking customers to the unit and showing it to them ✓ Informing customers on the features and benefits of storing with us as opposed to storing with a competitor ✓ Returning to the office with the customer to gather and save their information as well as prompt the rental ✓ Following up with the potential tenant over the phone and/or email if the lease was not completed ✓ Renting storage units/parking spaces daily and completing the lease agreements with the tenants ✓ Performing sales calls when a property is in lease-up status or under 90% occupancy 2.

Property Management:

Maintaining an Impeccable Property Appearance ✓ Sweeping the hallways ✓ Cleaning the vacant units ✓ Cleaning the office and the bathrooms ✓ Pulling/spraying any weeds and spraying for pests ✓ Picking up any trash that may have been left on the property ✓ Identifying and properly alerting maintenance of any safety hazards on property ✓ Identifying any maintenance issues and reporting them to our maintenance technicians ✓ Performing daily property inspections ✓ Performing a Walk Thru report once a week with the Storage Property Manager ✓ Uploading and filing any necessary documents/paperwork to tenant accounts ✓ Completing the weekly 5-15 report ✓ Completing training on the lien procedure should the Property Manager be absent on lien procedure days 3.

Customer Service:

Providing Exceptional Customer Service ✓ Assisting in the day-to-day operations - ✓ Answering phone calls and emails in a professional manner ✓ Taking payments over the phone or in person ✓ Helping customers with any questions or concerns they may have ✓ Following up with potential tenants interested in storage ✓ Performing collection calls for customers who have missed payments ✓ Operating our company software systems to manage current tenants Benefits ✓ $17/hour ✓ Monthly bonus based on location revenue goals ✓ Annual raises ✓ Life Insurance (company pays 100% of premium) ✓ Health Insurance (company pays 58% of premium) ✓ Dental Insurance ✓ Vision Insurance ✓ 401 K (matching) ✓ Supplemental Insurance (Aflac) ✓ Wellness Program ✓ Tuition reimbursement (if the coursework is applicable to the job) ✓ Travel reimbursement (if traveling for company purposes on company time) Qualifications ✓ The candidate should value customer service and working as a team. ✓ The candidate should value the same qualities that our company does. ✓ The candidate should be outgoing and friendly to all customers and coworkers. ✓ The candidate should not be afraid to clean. Storage units can get messy! ✓ The candidate should have reliable transportation. ✓ The candidate should be comfortable performing heavy lifting. ✓ The candidate should be comfortable standing or sitting for long periods of time. ✓ The candidate should be comfortable with computers, phones, and computer software systems, and should be able to learn them quickly. ✓ The candidate should be searching for long-term employment with our company.

Pay:

$17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Experience:

Customer service: 2 years (Required)

License/Certification:

Driver's License (Required) Ability to

Commute:

Sanford, FL 32771 (Required)

Work Location:

In person