Regional Community Association Manager

Regional Manager, Community Association Operations (Florida) —

Hospitality First Location:

Florida (Venice preferred) Reports to:

Director of Community Management Direct Reports:

Portfolio LCAMs, Assistant Managers, Site Teams; dotted-line to

Accounting/ARC Ops Travel:

~30% in-state; evenings/weekends for key board sessions Role Summary The Regional Manager leads a multi-community HOA/Condo portfolio in Florida, integrating hospitality-grade service with rigorous compliance under Florida Statutes 718 and 720 . You'll elevate resident experience, ensure board confidence, and drive operational and financial performance across assigned associations. This role is ideal for a hospitality leader (hotel/club/resort/golf) who also understands—or is eager to master—HOA operations.

Hospitality Priority:

We are specifically seeking candidates with proven leadership in hotels, private clubs, resorts, or golf operations who can translate service culture, training, and standards into association management. Key Responsibilities1) Portfolio Operations & Service Culture Set and enforce service standards (response SLAs, tone, escalation paths) that reflect a hospitality-first experience. Run weekly site walk-throughs and monthly quality reviews (entries, amenities, streetscapes) with punch-list close-outs. Publish a monthly "Aesthetics & Amenity" dashboard for boards and developer partners. 2) Governance & Compliance (FS 718/720; DBPR) Plan and conduct board, budget, annual, and special meetings per statute and governing documents. Guide boards on fiduciary duties, rule adoption/enforcement, and due process. Ensure timely notices, minutes, elections, filings, and official records compliance. 3) Financial Stewardship Lead annual budgets, reserve planning, and monthly closes; deliver clear variance narratives (not just numbers). Oversee AP/AR controls, delinquency reduction, audits, and special assessments. Partner with CFO/accounting to ensure accuracy, transparency, and timely reporting. 4) Vendor & Contract Management Scope, bid, and manage contracts (landscape, lake/lagoon, access control, janitorial, security, pool, MEP). Enforce performance KPIs and insurance/licensing requirements; rebid underperformance. 5) Property, Maintenance & Capital Establish inspection cadence for common areas, amenities, and life-safety systems. Coordinate repairs, renovations, and capital projects with permitting and code compliance. Implement drought-season and storm readiness plans; manage post-event recovery. 6) Stakeholder & Resident Relations Serve as primary contact for boards, developer partners, and residents; resolve escalations with diplomacy.

Publish proactive communications:

newsletters, portal updates, town halls— hospitality tone first . Balance enforcement with coaching to maintain standards and goodwill. 7) Insurance, Risk & Records Maintain appropriate coverages (property, GL, D&O, flood where applicable); manage claims with adjusters/counsel. Ensure statutory record retention and timely owner record requests. Drive tech stack adoption (e.g., CINC Systems, AvidXchange, portals) and KPI dashboards. 8) Talent & Team Development Recruit, coach, schedule, and performance-manage LCAMs and site teams. Deliver training on service scripts, de-escalation, FS 718/720 compliance, ARC, and vendor oversight. Build succession plans and recognition programs tied to KPIs. New Community Setup — Deliverables (Day 0-90)

Utility Setup:

Establish HOA accounts (water/sewer/reclaimed, electric, gas, internet); verify meters/zones; emergency contact trees.

Gates & Access:

Commission hardware; configure credentialing/visitor platform; after-hours protocols and service standards.

ARC Program Launch:

Finalize guidelines, forms, and portal workflow; set SLAs and approval/denial templates.

Welcome Packages:

Digital/print kits—community standards quick guide, portal login/payment, trash/recycling, access steps, contact directory.

Startup Financials:

Open operating/reserve accounts; adopt initial budget/assessments; vendor onboarding; insurance binders; AP/AR controls.

Pre-Landscaping Meetings & Walkthroughs:

Irrigation audits; plant schedules/mulch cycles; turnover punch lists with dated closeouts.

Clubhouse COs & Warranty Items:

Track COs; compile close-out documents; warranty tracker/SLA; schedule 30/60/90-day punch walks. Success Metrics (What You'll Be Measured On)

Resident Experience:

NPS ≥ 75; first response ≤ 1 business day; resolution SLAs ≥ 90%

Governance:

100% on-time budgets, elections, notices, filings

Financials:

On-time monthly closes 100%; >120-day delinquency < 2%; clean audits

Aesthetics:

Monthly index ≥ 95% (entries, amenities, streetscapes)

ARC:

Median decision time ≤ 10 business days; repeat violations down ≥ 20%

Vendors:

Scorecards ≥ 90% or rebid plan within 30 days

Retention/Growth:

Portfolio renewal ≥ 95%; successful onboarding of new communities QualificationsRequired Active Florida LCAM (Community Association Manager) license Hospitality leadership background (hotel, private club, resort, or golf) with direct team supervision and guest-experience accountability 5-7+ years combined HOA/Condo and/or hospitality leadership; 2-3+ years managing multi-site teams or multiple boards Proven knowledge of Florida Statutes 718 & 720 and DBPR requirements Strong financial acumen (budgets, reserves, AP/AR, audits); excellent written and verbal communication Proficiency with CINC Systems , AvidXchange , association portals, and MS Office (Excel, Word, PowerPoint, Outlook) Ability to work evenings/weekends as needed; valid driver's license and reliable transportation; background check Preferred CAI designations (e.g., PCAM , AMS , CMCA ) Experience leading capital projects and complex vendor programs Process improvement exposure (Lean/Six Sigma) and KPI dashboarding

Compensation & Benefits Salary:

Competitive base (commensurate with experience) + annual performance bonus tied to

KPIs Benefits:

Medical, dental, vision; PTO; 401(k) with employer match ; CE/licensure reimbursement; mileage/auto allowance; phone stipend

Work Environment:

Onsite Club with territory site visits and flexible scheduling around board cadence How to Apply Send your resume and a short cover note highlighting: Your hospitality leadership experience and how you've implemented service standards, A governance/compliance win under FS 718/720, and A financial/operational improvement you led across multiple communities or sites. Signature One is an Equal Opportunity Employer committed to inclusion and diversity.

Job Type:

Full-time Pay:

$80,000.00 - $100,000.00 per year

Benefits:

Health insurance Paid time off Professional development assistance Ability to

Commute:

Venice, FL 34293 (Preferred) Ability to

Relocate:

Venice, FL 34293: Relocate before starting work (Preferred)

Work Location:

In person