Floating Assistant Community Manager - Owned Assets

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This role manages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

JOB DESCRIPTION

Completes daily financial transactions and operational tasks for the community, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling accounts; generating financial reports; and processing invoices and payables. Prepares and completes required accounting, financial, administrative, and operational reports, and performs other duties as assigned. Reviews, codes, and approves invoices from vendors, contractors, and service providers by reconciling work performed or products purchased, ensuring appropriate documentation (including certificates of insurance where applicable), obtaining necessary approvals, and coordinating with accounting, vendors, and ownership as needed. Operates property management systems (Entrata/Yardi) to accurately enter, update, and maintain data integrity, including completing all required fields and performing system updates and back-ups. Reviews resident files and account records to identify unpaid balances and late fees; communicates with residents regarding outstanding balances; and implements and enforces delinquency collection procedures in accordance with lease terms. Oversees lease enforcement processes, including application approvals, lease renewals, inspections, late fee assessments, and evictions, ensuring compliance with company policies and legal requirements. Executes eviction processes in accordance with company procedures and legal requirements, including preparing and serving notices and representing the community in court proceedings as required. Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate fees, and completing disposition activities in compliance with company standards and legal guidelines. Promotes resident satisfaction and retention by responding to inquiries, concerns, and service requests in a timely manner, resolving issues effectively, and ensuring maintenance team compliance with service standards. Acts as the on-site leader in the absence of the Community Manager by prioritizing and delegating daily tasks, coordinating with maintenance, and ensuring smooth and compliant community operations. Assists with due diligence and property takeovers by completing file audits, unit inspections, interviews, and onboarding activities. Supports client/owner relationships by participating in meetings, conducting property tours, providing performance updates, and responding to owner requests in a professional and timely manner. Contributes to budget development by analyzing financial statements, reviewing operational and market data, and identifying historical and projected performance trends. Supports revenue performance by ensuring timely rent collection, accurate financial reporting, and adherence to established financial goals and procedures. Assists with marketing and online presence initiatives, including setting up and maintaining social media accounts, supporting digital advertising efforts, and optimizing online listings. Monitors online reputation platforms and provides guidance to on-site teams on appropriate response strategies.

California Only:

Ensures lease documentation compliance by utilizing the California Lease File Checklist to maintain complete, accurate, and organized lease files.

BASIC KNOWLEDGE & QUALIFICATIONS

• 4-6 years minimum of relevant experience that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, conflict resolution, and customer service skills.
• Detail-oriented and self-motivated with the ability to work independently, as a leader, and as a collaborative member of a team.

SPECIALIZED SKILLS

• Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
• Incumbents must have valid driver's license to drive a golf cart on property and must ensure all other on-site staff that has access to drive the golf cart also has a valid driver's license.
• Proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
• Strong proficiency in using property management software (preferably Entrata and Yardi).
• Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.

TRAVEL / PHYSICAL DEMANDS

• Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
• Incumbents must be able to physically access all exterior and interior parts of the community and amenities.
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
• Routine, local travel may be required to make bank deposits, attend training classes and outreach events, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

#LI-JMC1 The hourly range for this position is $29.00 - $32.00

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

Corporate Positions:

In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

Onsite Property Positions:

In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered

• : Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.

Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with Company Match up to 6% of pay after 6 months of service. Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee Assistance Program. Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. Charitable giving program and benefits.

• Benefits offered for full-time employees.

For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice:

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com. Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar!! As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other. Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions. Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally. Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others. Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard. Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members. Teamwork We work together to accomplish goals, solve problems, and enrich our work environment. Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.