Associate

We are seeking a dependable, detail-oriented Service Coordinator to support our property management division. The ideal candidate is a proactive self-starter with a strong customer service focus and exceptional organizational skills. If you excel in a fast-paced environment and thrive on managing multiple priorities, we want to hear from you! Call Melissa Tree at 808.452.0254. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.

Key Responsibilities:

Respond promptly to tenant service calls and dispatch service personnel as directed by the Property Manager.

Organize, file, and maintain electronic property documents, including Certificates of Insurance, leases, and expense records.

Assist with property inspections and manage follow-up logs to ensure timely completion of outstanding items.

Track and document tenant service requests, monitor response times, and ensure completion.

Support budgeting and forecasting by managing vendor contracts, service logs, and cost histories.

Monitor and update project schedules and timelines for capital improvement planning.

Track recurring expenses and work orders, following up on missing invoices.

Update and maintain databases (mailing lists, contact lists, client information).Draft and distribute documents, reports, memos, proposals, and correspondence relating to managed properties.

Monitor critical property deadlines and filings, such as property taxes, fire alarm testing, and elevator permits.

Coordinate communications between vendors, utility companies, and tenants.

Maintain certificates of insurance, percentage rent, and sales reports.

Prepare lease summaries and assist with the bidding process for contracted services.

Support rent collection and address minor account issues.

Assist in maintaining strong tenant relations and positive vendor relationships.

Calculate utility chargebacks based on sub-meter readings.

Compile and prepare reports for distribution.

Take on special projects and additional tasks as assigned by the Property Manager.