Resident Shelters Manager

PRIMARY PURPOSE

Responsible for the day-to-day facilities management of Mana'Olana Emergency Shelter and Transitional Housing, ensuring a safe, clean, and supportive environment for residents. Resident Manager is a live-in position as an employee and may have 1 other person in household. The position includes a free apartment, however, the employee must set up his/her electric account and be responsible for montly charges. Reports to the Homeless and Housing Programs Director.

ESSENTIAL DUTIES/FUNCTIONS

Maintains a clean,welcoming and safe environment that reflects the organizations' mission; Ensure compliance with program guidelines and safety protocols; Oversee facility maintenance, inventory and supplies Ensure compliance with policies, regulations, and security measures; Coordinates routine maintenance and emergency repairs; Attend to residents' needs, overnight, including urgent situations; Enforce shelter rules, curfew and quiet hours; Conducts move-in, move-out and regularly scheduled room inspections, and common areas to maintain safety and compliance standards, chore assignments and security checks; Prepares weekly chore assignments for emergency shelter clients and monitors clients' completion of assigned chores; Prepare and submit all monthly program reports; Completes and submits daily/nightly observation notes, incident reports, and monthly program reports; Attends training classes, workshops and meetings as assigned/scheduled.

OTHER DUTIES/FUNCTIONS

Perfortms other duties as required.

WORKING CONDITIONS

Equipment Use - Daily use of basic office equipment, supplies and use of computer is required.

Work Hours :

Ability to work flexible hours, including everning, weekends and on call 24 hours/day 7 days/week.

MENTAL DEMANDS

Duties require frequent use of judgment, attention to detail, crisis management required, flexibility and calm under pressure.

PHYSICAL DEMANDS

: Ability to walk the facility and conduct room checks; able to life up to 25 lbs.; able to respond quickly in emergencies.

COMMUNICATION DEMANDS

: Duties require frequent communicatioon both inside and outside the agency using considerable tact, persuasion, and discretion.

QUALIFICATION REQUIREMENTS

: Education Experience - High School diploma or equivalent; experience working in shelters, social services, or residential programs; ability to maintain proffessional boundaries strong communication and conflict-resolution skills, knowledge of homelessness services on Kauai; CPR/First aid certification.