Property Manager

Description:

Detailed. Diligent. Determined. The Property Manager works to ensure Shelter House's properties are run in compliance with all applicable laws and rules, and in concert with Shelter House's mission.

Key Qualities:

Commitment. You believe in Shelter House's mission to prevent and end homelessness in our community and are drawn not just to the work described in this posting, but to the fact that it is here. Curiosity. You have a habit of asking "why" or "how," which leads you to have excellent analytical skills and problem-solving ability. Organization. You know what needs to be done when, and you have methods in place to ensure you make that happen. Communication. When you write or speak, folks know exactly what you are saying, and the tone is appropriate to the audience. Detailed. Your record keeping is accurate and complete. Consensus building. You have excellent interpersonal skills and can both mediate misunderstanding and negotiate to resolve conflict. Flexibility. You can adapt to the needs of the organization, its employees, and its clients. Judgment. You model sound decision-making and respond in rapidly changing situations. You take action and involve coworkers and management when necessary, and first responders when warranted. Humility. You understand that no necessary task is beneath any of us when it will advance the mission. Cooperation. You work well with members of your team and with folks in other departments. Growth-minded. You know and embrace that there is always more to learn and do.

Essential Duties and Responsibilities:

1. Leasing Ensure all leasing activities comply with local, state, and federal regulations, grant requirements, Fair Housing laws, and landlord/tenant statues. Prepare and execute leases for new tenants, ensuring accuracy, timely completion, and clear communication of tenants' expectations, rights, and responsibilities. Coordinate with Facilities & Maintenance and Program Managers to ensure units are ready for occupancy and move-ins proceed smoothly. Maintain organized leasing files, including applications, verifications, addendums, and required disclosures. 2. Rent & Notices Review and analyze rent collection data to identify trends, delinquencies, and follow-up needs. Verify rent payments and receipts using property management software and maintain accurate financial records. Process rent changes in accordance with applicable grants, funding requirements, and state and federal guidelines. Prepare and deliver required notices, including late rent notices, maintenance entry notices, inspection notices, and any other communication required by law or policy. 3. Inspections Schedule, complete, and document internal unit inspections in coordination with the tenant, Facilities & Maintenance, and Program Staff. Serve as the primary point of contact for all external inspections. Track inspection outcomes, ensure timely corrections, and follow up until all items are resolved. 4. Documentation & Data Management Oversee, manage, and maintain property management databases, including security deposit, rent and other fee tracking, maintenance requests, repair costs, lease documents, occupancy records, and tenant communications. Ensure all documentation meets compliance and audit requirements for grants, housing programs, and regulatory bodies. Prepare reports as requested for leadership, grant reporting, and compliance monitoring. 6. Collaboration & Communication Work closely with Program Staff to coordinate tenant support needs, promote, and maintain housing stability. Partner with Facilities & Maintenance to ensure timely completion of work orders and unit turnovers. Communicate regularly with leadership regarding trends, challenges, and opportunities for improvement. Participate in team meetings, case consultations, and cross-department collaborations. 7. Supervision Act as a role model for processional and ethical behavior. Plan and organize work to accomplish the organization's goals efficiently and effectively. Ensure team members understand their duties and performance expectations. Provide team members with the materials and equipment needed to succeed. Document performance and provide recognition for progress as well as feedback for improvement. Provide annual performance evaluations, including future goals. Develop the workgroup as a team, fostering an environment of team engagement in problem-solving and continual improvement. Orient employees to their position, including relevant Shelter House policies. Use strengths-based approach to provide opportunities for growth and development through planning, coaching and feedback, rewards and recognition, and opportunities for learning and skill development. Work to address and resolve disagreements and grievances; ensure timely performance feedback and disciplinary action when necessary. Collaborate with leadership team to recruit and and hire direct reports. Approve scheduled, time and expenses, report FMLA, etc. This position description is not intended to be a complete list of duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Reports to:

Director of Data Analytics & Compliance Requirements:

Required Skills:

Excellent time management skills with a proven ability to meet deadlines. Proficient with Microsoft Office Suite or related software. Strong communication and collaboration skills. Strong customer service skills. Proficient in database management.

Education and Experience:

High School Diploma or equivalent; 3 years of experience in property management preferred.

Certifications, Licenses, Registrations:

Current vehicle insurance and a valid Iowa state driver's license

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 50 pounds at times. The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act (ADA), Shelter House will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Interviews with qualified candidates will be conducted on a rolling-basis until the position is filled. Candidates selected for an interview will be conducted by phone and/or email. Please monitor your inbox and check your junk/spam folders regularly to ensure you don't miss a communication from our team. Shelter House is an Equal Opportunity Employer and a United Way Agency.