Resident Manager

Resident Manager

MAXXPM LLC

Meridian, ID Job Details Full-time 19 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Career development plan 401(k) matching Professional development assistance Qualifications Google Workspace Resident conversation engagement Fair Housing Act Property management tools Email customer support Community management Sales Phone communication Operations coordination Client inquiry handling Property showing In-person customer service Routine inspections Mid-level Managing client accounts Phone customer support Task prioritization Customer engagement Real estate market analysis Property leases Resident rapport building Property management company experience Compliance support tasks Productivity software 1 year Community relationship building Account management Communication skills Market research within real estate industry Tenants Full Job Description Job Description MAXX Property Management, one of the fastest growing property management companies in Utah, Idaho, and Arizona, is seeking a motivated and dynamic on-site Resident Manager to join our team. In this role, you will serve as the primary point of contact for residents, delivering a personalized and elevated living experience while overseeing multiple units across one or more communities. You will coordinate and conduct showings, manage the move-in and move-out process, support resident relations initiatives, and collaborate closely with centralized teams for accounting, maintenance, marketing, and operations. This position is ideal for a hands-on, organized professional who thrives in a fast-paced environment and is passionate about customer service and community management. This role will primarily support communities within Utah (including Salt Lake, Davis, Weber, Summit, and Utah counties) with occasional coordination with our corporate office in Draper, UT. Reliable transportation is required, as regular travel between communities is an essential function of this position. Duties and Responsibilities Serve as the primary point of contact and "face" of the community as well as a representative of Maxx Property Management Manage multiple units across one or more communities Coordinate and conduct showings for prospective residents Facilitate smooth move-in and move-out processes Respond promptly to resident and owner inquiries via phone, email, and text Collaborate with centralized teams (accounting, maintenance, marketing, and operations) Maintain community standards and ensure compliance with HOA guidelines Conduct annual unit inspections to preserve asset quality Support resident engagement, activities, and lease renewal initiatives Monitor market conditions and provide recommendations on rents and incentives Assist Regional Manager with additional duties as needed Ensure compliance with Fair Housing laws and company policies Experience and Skills 1+ year of experience in sales, property management, or real estate preferred Proficient in Microsoft Office and Google Workspace Experience with AppFolio and/or Z-Inspector is a plus Self-starter with strong motivation and ability to work independently Exceptional interpersonal and customer service skills Strong communication skills, both written and verbal Highly organized with the ability to prioritize tasks effectively Positive attitude with a flexible, problem-solving mindset Job Type Full-time Benefits 401(k) with company matching Health and dental insurance Paid time off Additional company perks and internal promotion opportunities Opportunities for growth and expansion within the company Schedule 8-hour shift Monday to Saturday Weekends required This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization. MAXX Property Management reserves the right to revise or change job duties as necessary. MAXX Property Management is an Equal Opportunity Employer.

Benefits:

401(k) Dental insurance Health insurance Health savings account Paid time off Professional development assistance

Work Location:

In person