Leasing Manager

Position Summary The Leasing Manager oversees leasing operations for a residential apartment community or portfolio. This role is responsible for maximizing occupancy, driving lease renewals, leading the leasing team, and delivering an exceptional resident and prospect experience. Key Responsibilities Leasing & Occupancy Develop and execute strategies to achieve and maintain target occupancy levels. Monitor rental market trends, pricing, and competitor communities. Manage leasing traffic, conversion ratios, and closing performance.

Oversee the entire leasing lifecycle:

inquiry, tour, application, approval, move-in, and renewal. Ensure vacant units are ready and available for showing. Team Leadership & Development Hire, train, and supervise leasing consultants and leasing staff. Set leasing goals and monitor individual and team performance. Provide coaching, feedback, and ongoing training. Create work schedules and ensure consistent office coverage. Resident Retention & Experience Lead lease renewal and resident retention programs. Handle escalated resident concerns and resolve conflicts professionally. Promote a positive community atmosphere and resident engagement events. Maintain strong relationships with residents to improve satisfaction and retention. Marketing & Outreach Oversee property marketing and advertising strategies. Manage online listings, social media presence, and reputation management. Track marketing performance and adjust campaigns as needed. Coordinate outreach events, open houses, and referral programs. Compliance & Reporting Ensure compliance with Fair Housing laws and company policies. Maintain accurate leasing files, reports, and documentation. Prepare and present leasing and occupancy reports to property leadership. Collaborate with property management and maintenance teams to ensure unit readiness. Qualifications Education & Experience 3-5+ years of residential leasing or property management experience. 1-2+ years of supervisory or leadership experience. Skills Strong sales and closing skills. Excellent communication and interpersonal skills. Ability to lead and motivate a sales-focused team. Proficiency with property management software (Yardi, AppFolio, RealPage, etc.). Strong organizational and multitasking abilities. Key Competencies Customer-focused and service-oriented Results-driven and data-focused Strong leadership and team-building skills Problem-solving and conflict resolution Work Environment On-site leasing office within a residential community. Requires weekend availability Benefits Health insurance Dental insurance Vision insurance Paid time off 401(k) Significant opportunity for commission (move in and renewal commissions) 20% off rent at our community Employee discounts Professional development assistance