Community Impact Manager

Community Impact Manager Second Harvest Food Bank - 4.0 New Orleans, LA Job Details Full-time $60,000 a year 13 hours ago Benefits Paid parental leave Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance Life insurance Retirement plan Qualifications Nonprofit management Staff supervision Teamwork Program management Team supervision Supervising experience Bachelor's degree Attention to detail Organizational skills Newsletters (communication methods) Leadership Customer complaint resolution Full Job Description Position Summary The Community Impact Manager serves as the primary operational leader for agency relations and food access programs across Second Harvest Food Bank's East region, overseeing a 12-parish service area. Under the supervision of the Impact Director East and in alignment with organizational priorities, this role leads day-to-day agency partnership management, federal program compliance, network support, and the direct supervision of three Impact Coordinators. The Community Impact Manager is the key connector between partner agencies, internal operations, and the broader community, ensuring equitable and efficient food distribution while maintaining full compliance with Second Harvest, USDA, and Feeding America requirements. Second Harvest Food Bank (SHFB) believes that each employee makes a significant contribution to the success of the company; that contribution should not be limited by the work identified, assigned tasks, and overall responsibilities. Each employee is expected to offer his/her talents, expertise, and services whenever necessary to ensure the achievement of company goals. Accountabilities & Essential Functions The Community Impact Manager will be an integral leader in the Impact department, supporting the strategic direction, goal development, and operational effectiveness of Second Harvest's agency network and food access programs. Specifically, the Community Impact Manager will: Agency Relations & Partner Management Manage and maintain active relationships with all partner agencies across the 12-parish service area, serving as the primary point of contact for agency-related issues, inquiries, and support. Manage all aspects of agency compliance within the assigned service area to ensure that partner agencies meet all organizational, program-specific, and Feeding America compliance requirements, including but not limited to agency monitoring, reporting, and complaint resolution. Manage agency recruitment, application, agreement, and onboarding processes within the assigned service area. Plan and implement training and activities to build agency capacity, strengthen food distribution operations, and encourage network participation and collaboration, in coordination with the Partner Development Manager. Conduct SNAP outreach in coordination with partner agencies and collaborate with the Neighbor Services Coordinator to provide direct SNAP application assistance on neighbors' behalf. Develop integrated plans and approaches to agency communications, customer service, programs, and procedures to strengthen network cohesion and partner experience. Provide input to agency-facing communications, including newsletter and email content, to keep the partner network informed and engaged. USDA & Federal Program Compliance Ensure compliance with Feeding America, USDA, TEFAP, and SHFB operational guidelines, regulations, and rules across all partner agencies and internal programs. Maintain accurate documentation, records, and audit-ready files for all federally regulated programs. Prepare and submit required compliance reports within established deadlines. Stay current on changes to federal nutrition program regulations and communicate updates to Impact Coordinators and partner agencies. Team Supervision & Staff Development Directly supervise three (3) Impact Coordinators, providing coaching, mentorship, performance management, and professional development support. Establish clear performance expectations, KPIs, and accountability structures aligned with departmental and organizational goals. Conduct regular 1:1 meetings, team check-ins, and performance evaluations in collaboration with the Impact Director East. Train and guide Impact Coordinators on compliance requirements, data management, partner engagement, and operational execution. Work with Impact Coordinators to monitor and advance equity goals in food distribution, ensuring equitable access across the service area. Foster a collaborative, solutions-oriented, mission-driven team culture across the agency relations function. Participate in departmental planning, budgeting, and staff development activities. Provide coverage and support across program areas as needed to ensure continuity of operations. Food Distribution Operations Oversee and coordinate the operation of the emergency food pantry, ensuring consistent product availability, accurate records, and compliance with all applicable guidelines. Lead planning and execution of holiday distributions and other large-scale food distribution events, including staffing coordination, site logistics, partner communication, and post-event reporting. Coordinate with Impact Coordinators to maintain and sync the monthly distribution calendar in Ceres, ensuring accuracy and timely updates across the service area. Support disaster response efforts and respond to emergency partner and community food access needs as needed. Data Management & Reporting Maintain agency and related databases, ensuring accurate and complete data and service information across all programs and partner records. Track, compile, and analyze program data and statistical measures to assess program efficiency, agency compliance, and overall network performance. Assist with the management and reporting for grant-funded agency programs, ensuring deliverables, timelines, and documentation requirements are met. Produce impact reports and data summaries to support grant compliance, operational decision-making, and organizational learning. Other Comply with all SHFB policies and procedures and the policies of other organizations with which the company has contractual obligations. Attend all-staff meetings and other meetings as appropriate. Represent SHFB in a professional, positive, and courteous manner. Assist other staff members with support needed in the operation of the food bank. Perform other duties as assigned to meet company needs.

Qualifications Education:

Bachelor's degree in social sciences, public administration, nonprofit management, or a related field. Equivalent combination of education and demonstrated experience will be considered.

Experience:

Minimum 2-3 years of experience in community outreach, social services, nonprofit program management, or a related field. Experience in partner or agency relations, including compliance monitoring and capacity-building support. Supervisory or team leadership experience. Familiarity with federal nutrition programs (TEFAP, USDA food programs, SNAP) strongly preferred. Experience with grant reporting and program documentation a plus. Skills & Capabilities The ideal candidate will possess many of these professional and personal abilities and attributes: Strong leadership and personnel management skills with the ability to coach and develop staff. Proven success building and maintaining community partnerships with diverse stakeholders. Excellent oral and written communication skills; ability to develop reports, correspondence, and training materials. Strong organizational skills with the ability to manage multiple projects, meet deadlines, and maintain attention to detail. Deep interest in community food systems, hunger and poverty issues, and health equity. Strong data management skills with the ability to track, analyze, and report on program outcomes. Experience with inventory, fiscal, and recordkeeping systems. Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Ability to learn and use food bank management platforms within 60 days of hire. Strong problem-solving skills with a solutions-oriented mindset. Ability to establish and maintain effective working relationships with a diverse range of internal and external stakeholders. Ability to work independently and as part of a collaborative team. Commitment to striving for continuous improvement. Preferred Qualifications Experience working in a food bank, food pantry, or hunger-relief organization. Fluency in Spanish. Experience with USDA audits or federal program compliance monitoring.

Allowable Substitutions:

Combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education and/or experience at the company's discretion.

Pay:

$60,000.00 per year

Benefits:

401(k) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid parental leave Paid time off Parental leave Retirement plan Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Supervising:

3 years (Preferred)

Leadership:

3 years (Preferred) community outreach: 3 years (Preferred) Nonprofit management: 3 years (Preferred)

Work Location:

In person