General Manager

General Manager Samuels & Associates - 3.1 South Boston, MA Job Details Full-time $118,000 - $125,000 a year 1 day ago Benefits Health insurance Paid time off Parental leave Qualifications Vendor relationship building Customer communication Expense management Marketing management Team development Bachelor's degree Commercial property management

Business Administration Full Job Description Job Title:

General Manager Location:

South Standard:

235

Old Colony Avenue, South Boston Reports To:

Portfolio Operations Manager Job Summary The General Manager of a mixed-use community is responsible for overseeing the day-to-day operations of a property that includes both residential and commercial components. This position involves maximizing operational efficiency, ensuring resident and tenant satisfaction, and driving the profitability of the community. The General Manager will supervise a diverse team, implement strategic initiatives, and ensure the property is maintained at the highest standards while fostering a vibrant and harmonious environment.

Key Responsibilities:

1.

Operations Management:

Oversee management of an urban mixed-use community. Coordinate on-site teams (property management, leasing, maintenance, security). Ensure compliance with building codes, safety standards, and company policies. Address resident and tenant concerns and ensure success of commercial tenants. Plan community events to promote retail tenants and enhance the property's appeal. Manage parking facilities to meet the needs of both residential and commercial tenants. 2.

Financial Management:

Manage the property's financial performance, ensuring cost control and profitability. Manage the finances and administration, including preparation of annual budgets and capital plans, weekly, monthly, and quarterly reporting, annual operating expenses, and annual reconciliations. Monitor rent collections, operational costs, and leasing activity. Negotiate vendor contracts for cost-effective services without compromising quality. Adjust rental rates and leasing strategies based on market trends and demand. Identify and maximize ancillary income opportunities (e.g., parking, service fees, event space rentals). Evaluate vendor services, manage utility costs, and explore energy-efficient solutions. 3.

Vendor & Contract Oversight:

Manage vendor relationships and service level agreements for maintenance, janitorial, landscaping, and security. Negotiate contracts for essential services (e.g., cleaning, HVAC, and landscaping). Ensure contract compliance and performance monitoring. Oversee common area maintenance (CAM) charges for fairness between tenants. 4.

Leasing & Tenant Relations:

Supervise leasing activities for high occupancy rates and resident satisfaction. Implement marketing strategies to attract and retain residents. Resolve resident inquiries and complaints promptly. Manage lease renewals and retention strategies. 5.

Property Maintenance & Enhancements:

Oversee property maintenance to ensure cleanliness and safety. Manage capital improvements and renovations. Coordinate with vendors for routine services and larger property upgrades. 6.

Community Engagement & Marketing:

Develop and implement marketing strategies to promote the community and attract new residents. Plan community-building events and initiatives. Build partnerships with local businesses and organizations to enhance visibility. Collaborate with S&A Marketing to plan, coordinate, and execute a seasonal summer concert series open to the community, including event logistics, vendor coordination, and on-site management; position requires evening availability during scheduled events. 7.

Team Leadership & Development:

Lead and mentor the property management and service team, fostering a positive work environment. Ensure staff training in property management systems and best practices. Conduct performance reviews and provide feedback to support staff development. 8.

Risk Management & Compliance:

Monitor and enforce safety and security protocols. Oversee insurance and emergency response plans. Ensure vendor contracts comply with safety and regulatory standards. Manage safety and risk protocols to ensure a safe living and working environment. 9.

Strategic Planning & Reporting:

Develop and implement strategies to enhance operational performance and tenant satisfaction. Prepare regular reports on financial performance, occupancy rates, and tenant feedback. Analyze market trends to ensure competitiveness and alignment with market demands.

Qualifications:

Education:

Bachelor's degree in Business Administration, Real Estate, Property Management, or a related field (or equivalent experience).

Experience:

5-7 years in property management with 3-5 years in a leadership role.

Certifications:

Property management certifications (e.g., CAM) preferred.

Skills:

Strong financial management skills, including budgeting, forecasting, reporting, and expense control. Experience with preparing lease agreements, understanding legal documents, and contract management. Familiarity with legal regulations (e.g., Fair Housing Act, ADA compliance, local building codes). Expertise in managing both residential and commercial tenants. Strong leadership, communication, organizational, and problem-solving abilities. Advanced situational judgement and strong sense of accountability Excellent communication and customer service skills Proficiency in property management software (Yardi, Real Page, Kardin) and Microsoft Office Suite Organizational and decision-making skills Ability to multitask, prioritize, and work under pressure Understanding of building systems, maintenance, and safety regulations

Work Conditions:

On-site work with occasional evening or weekend availability for tenant emergencies or events. Ability to lift up to 15 pounds for distributing documents and materials. Commitment to

Diversity Equity & Inclusion:

We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Pay:

$118,000.00 - $125,000.00 per year

Benefits:

Health insurance Paid time off Parental leave

Work Location:

In person