Community Manager

WHAT WE ARE LOOKING FOR

The Community Manager is responsible for planning, directing and overseeing the operations and fiscal health of the community. They are generally responsible for managing and handling communications in both directions. Community Managers are involved in various activities such as communications, social media, events, and customer service.

WHAT WE EXPECT FROM YOU

Provide customer service and ensure customer satisfaction for residents and commercial tenants of assigned community and provide assistance to the consolidated communities Assist with maintaining occupancy goals for the consolidated communities Conduct routine property, building and turnover inspections to maintain a quality product Coordinate and make recommendations for operating budget and assist in budget preparation Manage lease enforcement and counsel residents Serve as primary contact for: residents, commercial tenants, on-site staff and contractors for the assigned building Update monthly community status reports Assist Property Manager with managing the P.O. process to SMC standards Complete annual and bi-annual appraisals of on-site staff Monitor payroll Manage rental increase process Responsible for on-site rent collections and write-offs Review monthly suit listing; analyze and implement course of action with regards to late paying and chronic late paying renters Inform Property Manager on status of all delinquent residents with recommendations for the termination of delinquent residents Implement successful community events Promote, encourage, and assists with on-going training and development of team Marketing and selling of the community Participate in community events; both internal and external Compliance with all local, state, and federal laws and regulations Support preventive and on-going maintenance and contract management plans Effective relationship with corporation Effective and positive relationship with residents and commercial tenants Positive role model Support corporations' business decisions and events Seek and participates in on-going training/education Support Property Manager's decisions, goals and initiatives Assist, or in Property Manager's absence, respond and act in emergency situations, as needed Assist or as assigned, schedules, conducts, and document regular team meetings Stay abreast of industry trends Contribute to team/company engagement efforts Proficient with MS office Perform other duties as assigned by Manager and/or Supervisor

JOB KNOWLEDGE & SKILLS

Leadership and management skills Strong interpersonal skills Effective written and verbal communication skills Financial management knowledge and economic awareness Creative thinking Ability to be flexible when needed Effective problem solving skills Ability to manage multiple tasks at one time Ability to remain positive at all times Proficiency in all Yardi applications, minimum Microsoft Office '97, and ability to use Windows Ability to respond and act in an emergency situation, following corporate/community emergency plans/procedures College degree, Southern Difference Institute (SDI), or equivalent experience Customer service or sales/marketing experience, supervisory experience, and/or (2) years property management experience