Property Manager (Georgetown Estates, Stabilization Role)

Location:

Battle Creek, MI Employer:

Battle Creek Housing Commission (BCHC)

Reports To:

Chief Executive Officer or their

Deputy Position Type:

Transitional Operations Role (Contingent on Ownership) Position Summary The Property Manager is responsible for the day-to-day operations of Georgetown Estates, a 132-unit mixed-income apartment community owned by a non-profit affiliate of the Battle Creek Housing Commission. The property includes both market-rate and income-restricted units. This position serves as the on-site leader and is responsible for leasing, resident relations, rent collection, maintenance coordination, and overall property operations. The Property Manager executes established policies and procedures to maintain occupancy, support efficient operations, and ensure the property is well-maintained. This role offers the opportunity to lead the stabilization and operational improvement of the property, while gaining direct exposure to ownership and contributing to future repositioning and redevelopment planning. Oversee daily operations to ensure the property is safe, clean, and well-maintained Maintain organized records and support efficient office operations Market available units and conduct property tours Process applications, complete screenings, and execute leases Manage lease renewals and support resident retention Maintain occupancy levels consistent with established goals Serve as the primary point of contact for residents Respond to inquiries, concerns, and service requests in a timely manner Enforce lease terms and community policies Support a positive and professional community environment Collect rent and monitor payment activity Track delinquencies and issue required notices Follow established procedures for late payments and non-payment Coordinate maintenance requests and work orders Monitor completion of repairs and unit turnovers Report larger repair needs or capital concerns Ensure property condition meets established standards Collect required documentation and process initial income certifications Maintain complete and accurate tenant files Follow established procedures for income-restricted units Coordinate day-to-day work with vendors Monitor service quality and completion of work Report vendor issues to the Deputy Director Maintain accurate operational and leasing records Track basic performance indicators and report as required Provide input on operational needs and property conditions Supervision and Oversight The Property Manager reports to the Chief Executive Officer or their Deputy. The Property Manager is responsible for on-site operations and executing established policies. This role operates with a high degree of independence and accountability. High school diploma or GED required; additional education preferred 2 - 4 years of experience in property management, leasing, or related field Experience in multifamily housing preferred Strong customer service and communication skills Basic computer proficiency, including Microsoft Office Preferred Qualifications Experience with mixed-income or affordable housing programs (MSHDA, LIHTC, or similar) Experience with property management software Experience coordinating maintenance or vendor services Skills and Competencies Ability to manage daily operations and prioritize tasks Strong organizational and time management skills Professional communication and conflict resolution ability Attention to detail and ability to follow established procedures Ability to work independently in a site leadership role

Compensation and Benefits Salary Range:

$57,000 - $70,000, with placement within the range determined by experience and qualifications

Performance Bonus:

Up to $4,000 tied to achieving occupancy goals

Benefits:

Employees are eligible for BCHC benefits, including: Retirement plan with employer contribution Medical, dental, and vision insurance Life and disability insurance Paid time off and holidays Optional supplemental benefits Position Structure and Transition Support This position supports the Battle Creek Housing Commission's ownership and operation of Georgetown Estates and is tied to the duration of ownership. The role is expected to continue throughout BCHC's ownership, with a focus on stabilization and operational performance. BCHC is committed to supporting continuity for on-site staff and intends to actively promote employee consideration with any future ownership or management group as part of a potential transition. To support employees in this role, BCHC provides: Minimum 60 days' notice or pay in lieu of notice Severance (4 weeks) if separated due to property sale and not retained Professional references and transition support, including introductions to prospective ownership groups when appropriate Consideration for other BCHC opportunities when available Working Conditions Regularly requires walking the property and inspecting units Frequent interaction with residents, staff, and vendors Occasional evening or weekend availability may be required