Resident Experience Specialist - Multifamily Apartments

Resident Experience Specialist - Multifamily Apartments Do you get real satisfaction from closing the loop quickly? We are hiring a Resident Experience Specialist to support our multifamily apartment communities . Our corporate office is centrally located in Royal Oak, Michigan . This is an apartment operations role focused on resident communication, renewals, lease compliance, lease enforcement, move-ins, move-outs, AppFolio/property management system dashboard follow-up, and documentation. If you are organized, people-focused, compliance-minded, and comfortable handling resident concerns with professionalism and policy-based communication, this could be the right seat for you. What You'll Do Execute the apartment resident lifecycle end-to-end: move-ins, resident communications, renewals, and move-outs Follow up on AppFolio renewal notices and secure signed renewals within company guidelines Manage the Notice-to-Vacate (NTV) process, including intake, exit interviews, save conversations, and handoffs for post-move-out collections Respond to non-maintenance resident concerns within 24 hours, or escalate per policy Enforce lease and community policies consistently and professionally Issue lease violations/notices as required and document incidents/outcomes in AppFolio Complete move-in and move-out inspections with photos and notes Review tenant ledgers and delinquency/eviction activity weekly; coordinate updates as directed Monitor the AppFolio dashboard daily for resident messages, follow-ups, renewals/NTVs, notices, and compliance tasks Keep AppFolio documentation accurate and updated the same day Coordinate with leasing, maintenance, and leadership to ensure smooth resident handoffs Support in-person apartment tours as backup when needed Report weekly updates on renewals, NTVs, and other key metrics Who We're Looking For Organized, reliable, and detail-oriented Strong communicator with calm conflict-resolution skills Comfortable enforcing lease/policy with confidence and professionalism Tech-friendly and disciplined about keeping AppFolio clean and current Fast follow-up habits and strong documentation discipline Someone who finishes what they start

Position Overview Role:

Resident Experience Specialist Location:

Royal Oak, MI (central office location for distributed apartment communities)

Schedule:

Full-time Work Style:

Primarily in-office/field-based; property visits required

Base Pay:

$50,000-$54,000, based on experience

Additional Compensation:

Renewal commissions up to $3,000/year

Benefits:

Auto mileage reimbursement, Medical/Dental/Vision, Life Insurance, Short-Term/Long-Term Disability, EAP, 401(k) with employer match, 10 company holidays, 15 days of PTO, sick time, and personal/professional growth opportunities

Culture:

High standards, core-values driven, and we run on EOS Required Experience & Work Eligibility 2+ years in a resident-facing / customer experience role Multifamily apartment experience preferred AppFolio or similar property management software experience preferred Strong documentation discipline (notes, photos, communications recorded same day) Willing to complete Fair Housing training within the first 30-60 days Authorized to work in the United States Valid driver's license, proof of personal auto insurance, reliable vehicle, and clean driving record (MVR) About Us Sunrise Communities owns and manages multifamily apartment communities in Michigan and is actively growing through strategic acquisitions. As a company operating on the Entrepreneurial Operating System (EOS), our purpose is to improve people's lives by elevating the apartment living experience. The essence of the company's culture is deeply rooted in our core values: Together We Win, Do The Right Thing, Whatever It Takes, and Better Every Day. Our standards are high, but we also have fun. If you're ready to level up your career and own the resident experience end-to-end, apply today. Sunrise Communities is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which employment is decided based on qualifications, merit, and business need. We prohibit discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, height, weight, marital status, familial status, veteran status, genetic information, or any other legally protected status.

Pay:

$50,000.00 - $54,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Vision insurance Application Question(s): As a part of the application, we ask you to complete a quick 7-minute survey. There are no right or wrong answers. It is a prerequisite assessment that we use to evaluate candidates. Please click the link below to begin: https://go.cultureindex.com/p/wUAJAn9XmI6

J Experience:

multifamily property management: 2 years (Preferred)

License/Certification:

Driver's License and Automobile Insurance (Required) Ability to

Commute:

Royal Oak, MI (Required)

Work Location:

In person