Homeowner Success Manager

A well-established, premier luxury vacation rental management group is seeking a Homeowner Success Manager to lead growth and homeowner relations for its high-end portfolio. With a current footprint of 100+ luxury properties, the group is at a pivotal point for expansion, including moves into new geographic markets and the upcoming launch of a boutique hotel. This newly created role is designed to transition key growth and relationship functions from the General Manager to a dedicated leader who can drive portfolio performance and maintain elite-level owner partnerships.

Compensation & Benefits :

$70,000 - $80,000 base salary plus a performance-based bonus.

Hours and Location :

This is a full-time, remote position ideally based in Southwest Michigan.

Must-Haves Experience:

2+ years in Account Management, Hospitality, or Property Management.

Industry Knowledge:

Vacation Rental experience is a significant plus.

Communication:

Exceptional verbal and written skills with the ability to translate complex financial and operational data into clear, actionable insights.

Financial Literacy:

Comfortable discussing revenue performance, market trends, and ROI with property owners.

Soft Skills:

A calm, solutions-oriented demeanor under pressure and the ability to manage competing priorities.

Technical Savvy:

Proficiency with CRM tools and Property Management Systems (PMS).

Strategic Mindset:

A proactive "hunter" mentality with a highly organized and dependable nature.

Key Responsibilities Relationship Management:

Serve as the dedicated point of contact for property owners, building enduring, trust-based partnerships and advocating for their interests.

Portfolio Optimization:

Analyze occupancy, revenue trends, and market data to help owners understand pricing strategies and maximize their ROI.

Proactive Advisory:

Lead regular check-ins and recommend strategic property upgrades or operational shifts that elevate the guest experience.

Cross-Functional Synergy:

Partner with internal teams—including Housekeeping, Maintenance, and Revenue—to ensure properties are positioned for peak performance.

Onboarding & Stewardship:

Facilitate the seamless transition of new properties into the portfolio while overseeing reporting and billing with high accuracy.

Retention & Growth:

Identify risks to owner retention and identify strategic opportunities for portfolio growth and new referrals.

Conflict Resolution:

Mediate sensitive conversations and resolve complex issues regarding guest damage or maintenance with sound judgment. If you are a relationship-driven professional with a passion for high-end hospitality, this is an exceptional opportunity to join a stable, long-standing team during a phase of significant expansion. Click here to apply online#IND123