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Community Association Manager
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Genesis Property Management
Minneapolis, MN (In Person)
$67,500 Salary, Full-Time
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Job Description
About Us We are a growing, service-driven HOA association management company currently managing 49 residential associations with a collaborative team of 8 professionals. Our portfolio includes townhome, single-family, and condominium communities of varying sizes and operational complexity. We pride ourselves on responsive service, strong board partnerships, and practical, solutions-oriented community management. Position Summary The Community Manager is responsible for the full-service management of a portfolio of homeowner's associations. Portfolio composition will be aligned with the candidate's experience and may include: Townhome/single-family communities or higher-density condominium associations. This role serves as the primary liaison between Boards of Directors, homeowners, vendors, and internal staff, ensuring each association operates efficiently, financially soundly, and in accordance with its governing documents. Key Responsibilities Board & Client Relations
- Serve as the primary liaison between the Board of Directors, homeowners, and the management company
- Prepare for and attend all assigned board meetings (primarily weekday evenings)
- Develop and distribute meeting agendas and comprehensive board packets in a timely manner
- Present contracts, proposals, budgets, and management reports in a professional format
- Advise and guide Board members on governance matters, operational decisions, and best practices, seeking legal or professional guidance when appropriate
- Assist with homeowner relations and conflict resolution while maintaining neutrality and professionalism
- Deliver a high level of customer service to Board members, homeowners, vendors, and internal staff Financial Administration
- Review monthly financial statements with Boards of Directors
- Assist in the preparation of annual budgets and draft budget proposals for board approval
- Review and code invoices for accuracy and processing
- Monitor accounts receivable and oversee homeowner collections in coordination with accounting staff
- Maintain accurate homeowner account records and databases Vendor & Contract Management
- Obtain, review, and negotiate vendor contracts
- Solicit and evaluate bids for association services and capital projects
- Oversee vendor performance and maintain strong working relationships
- Maintain an up-to-date vendor database Property Operations
- Coordinate and oversee maintenance and repair of common elements
- Manage service requests and capital improvement projects
- Conduct routine property inspections at least monthly, or more frequently as needed
- Ensure properties are maintained in accordance with governing documents and board expectations Communication & Administrative Duties
- Respond to voicemails and emails within 24 business hours
- Maintain organized association files and official records
- Maintain working knowledge of each association's governing documents
- Collaborate effectively with coworkers and support staff
- Answer and direct phone calls as needed
- Complete special projects and assignments as directed by management
- Manage assigned communities efficiently while optimizing each client's investment in management services Qualifications & Professional Competencies Required Qualifications
- 2+ years of property management experience; HOA preferred
- Experience working directly with HOAs or Boards of Directors
- Professional demeanor, appearance, and communication style
- Strong customer service orientation
- Excellent interpersonal and relationship-management skills
- Demonstrated organizational and time-management abilities
- Ability to manage multiple deadlines in a fast-paced environment
- Analytical thinking and problem-solving capability
- Resourceful, proactive approach to operational challenges
- Ability to work both independently and collaboratively
- Proficiency in Microsoft Office Suite and Outlook
- Valid driver's license and reliable transportation
- Ability to attend evening board meetings Core Competencies
- Contract negotiation and vendor management
- Financial literacy and budget support
- Meeting leadership and presentation skills
- Conflict resolution
- Property inspection and maintenance coordination
- Administrative and database management accuracy Compensation & Benefits
- Competitive salary based on experience
- Performance bonus potential
- Health benefits (if applicable)
- Paid time off and holidays
- Professional development and industry certification support Why Join Us?
- Manageable portfolio size
- Supportive, team-oriented environment
- Direct access to leadership
- Opportunity to grow with a stable, expanding company
- Autonomy with operational support